Drive System Warning - 2,000 miles and 6 weeks after full warranty expired

[Truthlesshunter]

I'm so done with this vehicle. I want to love it so much but this is absolutely insane.

I got the Drive System Warning - Contact Customer Care warning this morning going to work. Car drove normally (although the efficiency the last two weeks has been beyond abysmal...down at least 30%)....but the worst thing is that i'm nowhere near a service center (10 hours away)..AND the non-battery warranty just finished. So they won't send someone or pick up the car since it's running and the warranty just expired.

I know it isn't, but it feels like planned obsolescence. No one around me to fix it, sending it to the service centre itself would cost me thousands of dollars on top of whatever they would charge me to fix it. I've already had trouble with my service centre while the car was under warranty, now that it isn't, I may as well just abandon the vehicle.

This is a joke.

Yes, it's mostly a rant but count this as another data point.

 

[bcjenkins]

...the non-battery warranty just finished. So they won't send someone or pick up the car since it's running and the warranty just expired.

My F150 warranty expired long ago, but Ford still sends a mobile unit to do maintenance.

It seems odd--and contrary to long-term business viability--that Lucid wouldn't send someone out on a fee-for-service basis.

 

[Truthlesshunter]

My F150 warranty expired long ago, but Ford still sends a mobile unit to do maintenance.

It seems odd--and contrary to long-term business viability--that Lucid wouldn't send someone out on a fee-for-service basis.

the service in Canada has been mostly atrocious. Even something in warranty, I had to fight for months to get it serviced and brought to the service centre on a tow. And now something major goes wrong 6 weeks after the warranty is done? It's a complete joke. I'll be out multiple thousands of dollars just to "hope" that something is fixed and if it isn't fixed, i'll have to re-pay that multiple thousands of dollars.

 

[SteveR]

perhaps accepting 10 hours from service as a fact of life will better position you to decide. Of course tow for a covered drive train issue would be covered.
You said if it ISN"T fixed but what can't be fixed?
Hope you have or find a 2nd vehicle, good luck

 

[Truthlesshunter]

perhaps accepting 10 hours from service as a fact of life will better position you to decide. Of course tow for a covered drive train issue would be covered.
You said if it ISN"T fixed but what can't be fixed?
Hope you have or find a 2nd vehicle, good luck

it wasn't. they refused to cover the tow for warranty to work for this. I had to fight them for months (car was still driveable thankfully) and corporate at both national level (Canada) and US had to get involved and even then, they put a clause saying they will never cover the tow again, regardless of warranyt work.

I have two other vehicles, thankfully...but one isn't great in the winter (the cayman). As far as being fixed...it's because if i pay that much, send it there, and they end up saying it's fixed and it actually isn't (like some other have had happen in this forum), i'm completely screwed and out thousands of dollars. It shouldn't be a gamble to send your car for service.

 

[Northpointe]

One of the many challenges facing the business is that they haven’t adequately built the service network to support the sales effort. And by failing to do so they can’t properly service cars that were sold into remote areas without incurring a substantial cost. This was a company problem while the cars were within their warranty window but is now shifting to customers. Unfortunately I don’t see a short term solution. While service center expansion is still very much a work in progress, it’s competing with a short term priority of taking $1.4B in cost and cash out of the business. Accomplishing one will be at the expense of the other.

 

[Chrome]

I'm confused. The Powertrain Warranty is 8 Years / 100,000 miles (whichever comes first). Are you at 102,000 miles? You're six weeks out of which coverage category?

Are you referencing the "Vehicle" (or "Basic Vehicle" for 2024+) Warranty? 4 Years / 50,000 miles. Why would this matter for a Drive System Warning?

The only thing you should be ineligible for is Roadside Assistance, given that the vehicle is operational.

Basically, you need the nearest SC to "fetch" the car and flatbed it due to a Powertrain error. I was under the impression that they would offer this if you're under 100,000 miles. That said, I think I've seen some posts where the owner was advised to ignore the error and drive normally, and give another call if it does not extinguish.

Also, where does the Remote Diagnostic capability come into play here? Hope someone else can provide insight on this.

 

[Truthlesshunter]

I'm confused. The Powertrain Warranty is 8 Years / 100,000 miles (whichever comes first). Are you at 102,000 miles? You're six weeks out of which coverage category?

Are you referencing the "Vehicle" (or "Basic Vehicle" for 2024+) Warranty? 4 Years / 50,000 miles. Why would this matter for a Drive System Warning?

The only thing you should be ineligible for is Roadside Assistance, given that the vehicle is operational.

Basically, you need the nearest SC to "fetch" the car and flatbed it due to a Powertrain error. I was under the impression that they would offer this if you're under 100,000 miles. That said, I think I've seen some posts where the owner was advised to ignore the error and drive normally, and give another call if it does not extinguish.

Also, where does the Remote Diagnostic capability come into play here? Hope someone else can provide insight on this.

bumper to bumper is 4 years 80k kms. Powertrain is 8 years, but if it's a coolant leak, it's not covered by the powertrain. The fact that it still drives means that it's likely not the powertrain or battery.

They won't cover the tow and won't covered even if it's something that's warranty related. That's what I was told. I tried to reset the car and I still get the error. I'm waiting on my service centre to get back to me.

They said remote diagnostic does not tell them anything (for this specific situation anyway) so i've no clue what to do. And paying $2k-$3k for a tow, plus whatever charges to fix this is completely insane for somethign 6 weeks past warranty. I already had to fight to cover stuff under warranty. Outside warranty is a nightmare.

My wife already said she never wants to see this car again because of the trouble with dealing with Lucid. We tried to sing its praise with the range, the comfortable drive, etc...but the reality is that they will fail because of situations like this.

 

[Bdr100]

Lesson learned, unless you live in California where there are multiple, well disbursed SCs, do not keep your Lucid past warranty. This is prime reason for plummeting resale values on used Lucids.

 

[Truthlesshunter]

For the sake of transparency, the lucid service center has called me and told me to keep my car connected for three days and parked in my garage.

We thankfully have three vehicles so we have two we can still drive to work. It's not optimal,but if this works, I'll be pleasantly surprised. I'll keep this thread updated for posterity

 

[Aka-none]

Well to be truthful Audi never came to me or picked up my car, same with Volvo.

Nobody has ever promised me anything after any cars or phones or computers or anything after warranty. Always been on my dime

Why might you think otherwise?

 

[Pragmatic]

To be fair Audi and/or Volvo could also be repaired at numerious independent shops. Lucid has limited the availability of repair information and diagnostic software. Plus sales volumes are low enough that no commercial diagnostic supplier has marketed scanners for Lucid.

 

[bcjenkins]

Well to be truthful Audi never came to me or picked up my car, same with Volvo.

Nobody has ever promised me anything after any cars or phones or computers or anything after warranty. Always been on my dime

Why might you think otherwise?

Perhaps I misread, but I didn't interpret OP's comments as anything but frustration over trying to get service. Potential costs was a coincidental (and equally frustrating) issue.

Years ago, I had an upright wine cellar that died literally one day after the 1Y warranty expired. I was told the Chinese-made compressor could be replaced, but the cost would exceed the price of a new wine cellar. I ended up throwing it the trash. (OK, I didn't really throw it in the trash--I properly disposed of it.)

OP's frustration is understandable.

 

[Northpointe]

Well to be truthful Audi never came to me or picked up my car, same with Volvo.

Nobody has ever promised me anything after any cars or phones or computers or anything after warranty. Always been on my dime

Why might you think otherwise?

I think there’s an important detail in his story that’s being overlooked. He’s TEN hours away from the nearest service center. You could live virtually anywhere in the U.S. and never find yourself ten hours away from a Volvo or Audi dealership. And if you live in a major metro area you could have a half a dozen within an hours drive. And there will always be some repairs that have to be addressed at the dealership.

Now I suppose this should be a consideration pre-purchase. But it reinforces the problem of service center access outside of the warranty period. We all have a vested interest in Lucid solving this problem. Otherwise the value of our cars will crater post-warranty. We’ve already seen evidence of this occurring within the warranty.