[email protected] NOT RESPONDING

[Beatstanfurd]

Called customer care on Tuesday. Opted for the call back queue and received the call back within half an hour.

Less than 600 miles on my AGT and looks like the rear drive unit is being replaced

 

[K5WA]

I have sent emails on the same issue for nearly a month now without a single response or even acknowledgement.

Anyone else have this experience or know that the problem is?

Yes, same experience here. Very poor response from service for my request to come in and have a technician hear a rattle I’m hearing in the second row driver’s side door or center post. I gave up calling the local (Houston) service center and started calling the national number. After 3 days, I finally got a call from the local and national service rep both. Once I got in touch with her, it has gone been 2 1/2 weeks and still no appointment. She had me send in videos of the different issues which supposedly will pre-load a technician whenever I finally get an appointment to come in. She also told me the Houston service center was backed up for months but Lucid hopes to alleviate that when their new Dallas service center opens soon. Apparently, Houston has to service several states around Texas in addition to all of Texas. I can’t imagine how I would get a flat tire addressed if it happened right now.
I’m a sucker for early adoption ideas but this service issue is big problem.