Contacting Customer Care

[NLH]

I called Customer Care twice today and each time waited for about 20 minutes before I gave up and hung up. How long does it typically take you to get through to Customer Care?

 

[TakeDuo]

I’ve found texting is a much faster response. Same number.

If you are trying to schedule service, utilize the app and call the service center directly.

 

[PoZulu]

I have found the system to contact customer service to be very disappointing. I am not happy about some of the software but I get it, software is difficult. I think customer service and response time is crucial to building customer loyalty. Right now Lucid is dropping the ball in this area. I am hesitant to recommend Lucid because it.

 

[HC_79]

I have found the system to contact customer service to be very disappointing. I am not happy about some of the software but I get it, software is difficult. I think customer service and response time is crucial to building customer loyalty. Right now Lucid is dropping the ball in this area. I am hesitant to recommend Lucid because it.

Not sure what’s going on but CS seems to have fallen off a cliff the last few months. Not good given a new model is getting delivered soon

Your best bet is to contact the Service Center directly

 

[Halodde]

I’ve found texting is a much faster response. Same number.

If you are trying to schedule service, utilize the app and call the service center directly.

When was the last time you contacted CS via text and got a response? Without exaggerating, it's been months since I received a response when I texted them. So I go through my remote service tech who is amazing

 

[TakeDuo]

When was the last time you contacted CS via text and got a response? Without exaggerating, it's been months since I received a response when I texted them. So I go through my remote service tech who is amazing

Dec 11th I messaged at 4:31pm pacific and received a response Dec 13th 2:15pm . So last month-ish?

 

[PoZulu]

"My remote service tech" who's that? Was I supposed to have one? If I did and Lucid told me about them it might help.

 

[Halodde]

Dec 11th I messaged at 4:31pm pacific and received a response Dec 13th 2:15pm . So last month-ish?

I'm glad to hear that

 

[Halodde]

"My remote service tech" who's that? Was I supposed to have one? If I did and Lucid told me about them it might help.

I am not sure if everyone has a mobile service tech or if it's because I live 6 hours from the closest service center