Connectivity Error - can't connect to internet and setup my profile

[andyk278]

When I try to setup my profile, I get stuck because of the error message below.
It's connected to my home wifi. I tried to use my phone as a hotspot but it won't show up as an option in the lucid wifi screen.

Thoughts?

 

[iThinkEV]

I had this issue during delivery, they couldn't set me up. We waited a day and try again @ home, and it worked. The manager at the store/service center said they have to provision something on their end (like actually tell the system that it was delivered to the customer, and it should work). Told me to wait a bit and try again. Seems to work. I just drove a day without a profile setup. Also when this was happening, it was stuck to Casa Grande wifi.

-iThinkEV-

 

[EdL-ATX]

I’m also having this problem at delivery. Thanks for the info. I’ll update when I get a fix.

 

[EdL-ATX]

Just to wrap this up - I was able to get it resolved for mine but had to call Customer Care. There was some "step that had not been completed" on the Lucid side. As soon as they made whatever magical update in their system, I was able to connect my LucidID right away. fwiw I also gave the feedback to the delivery folks so hopefully those teams will start being aware of whatever steps are required at delivery.

 

[NewComet]

I took delivery of my Gravity at home since I live 300 miles from the nearest service center on the 25th of November and encountered this same issue. Customer Care did have to take several additional delivery steps; however, it did not resolve the issue. At one point, I decided to "forget" my WiFi network and to my surprise I was able to create my driver profile, presumably over cellular. Despite this success, I believe the car likely has an issue with its ability to connect to the internet over WiFi so I will continue to pursue the issue with Customer Care.

 

[EdL-ATX]

Hmmm yeah sounds slightly different. Definitely pursue with CC

 

[Makster]

Just to add here, I took delivery yesterday on 12/12 and getting the connectivity issue when trying to set up my profile. I will try again tomorrow and reach out to Lucid if it doesn’t work. Hopefully, it’s not a hardware problem.