Hi All,
Last weekend I experienced a glitch charging at the Electrify America charger. The same glitch happened at different chargers and even at different stations. When I plugged the car in (DE-R) it began the normal initiation process, but then displayed on the both the pilot panel and the dash itself "Authentication Error" in red. Then the changing initiation stopped. We first called EA for help. The agent rebooted the charging station. It made not difference. We then called LUCID support. What worked was "rebooting" the car. The steps:
1. Disconnect the charging cable.
2. Lock the doors.
3. Walk far enough away for the car to into "sleep" mode. (check status on the LUCID App).
4. Wait 15 secs.
5. unlock the car again.
6. Get in, and tap the brake and watch the car complete its start up cycle.
7. Then plug the charger back in.
It did the trick. The EA charger initiated the charging cycle, and car proceeded to charge as normal.
Hope it helps if you come across the same problem. We had charged car many times prior this happening, so I don't know what triggered the issue. But since the EA rebooted the charger (on two different chargers no less); I don't think it was an issue at their end.
cheers
Peter
Last weekend I experienced a glitch charging at the Electrify America charger. The same glitch happened at different chargers and even at different stations. When I plugged the car in (DE-R) it began the normal initiation process, but then displayed on the both the pilot panel and the dash itself "Authentication Error" in red. Then the changing initiation stopped. We first called EA for help. The agent rebooted the charging station. It made not difference. We then called LUCID support. What worked was "rebooting" the car. The steps:
1. Disconnect the charging cable.
2. Lock the doors.
3. Walk far enough away for the car to into "sleep" mode. (check status on the LUCID App).
4. Wait 15 secs.
5. unlock the car again.
6. Get in, and tap the brake and watch the car complete its start up cycle.
7. Then plug the charger back in.
It did the trick. The EA charger initiated the charging cycle, and car proceeded to charge as normal.
Hope it helps if you come across the same problem. We had charged car many times prior this happening, so I don't know what triggered the issue. But since the EA rebooted the charger (on two different chargers no less); I don't think it was an issue at their end.
cheers
Peter