Android auto stopped working

[Har_lucid_air]

On my Air Touring, the android auto stopped working and would not launch. It happened about 2 weeks back. I have tested with two different phones and it is not a phone issue. Anyone else running into it?
Apple car play works fine.

 

[SBD1500]

Do the reset

 

[evfreedom]

Yes! Write to customer care. [email protected]
Mine stopped working after the last update. I did some troubleshooting then gave up and wrote customer care. They never responded, but it was magically fixed by the next morning. I guess I'm assuming they fixed it.

Symptoms

• The Android Auto icon is grayed out.
• When I tap it, it spins and then nothing happens.

Troubleshooting

1. Car - turn bluetooth off, wait, turn it back on. Nothing.
2. Restart the onboard computer. Nothing.
3. My phone - turn bluetooth off and on. Nothing.
4. Restart my phone. Nothing.

 

[DeaneG]

Assuming you've tried pushing the Android Auto icon on the car's connectivity screen:
Turn the car's Bluetooth off and back on
if that doesn't work, reboot the infotainment using the steering wheel buttons
If that doesn't work, plug the phone into the car with a USB cable

 

[Har_lucid_air]

Thanks for the quick suggestions. I will try it out today. I am seeing the same symptoms as documented by evfreedom.

 

[Har_lucid_air]

Just to close it out, disabling/enabling bluetooth on the car fixed it. Thanks folks for pointers.

 

[mikecronis]

When the car or phone get a software update, they both usually need to be unpaired and removed, then re-added as Media Bluetooth options because it seems to lose the address.
I'm using a Pixel 9 Pro XL and there was an Android Update "Baklava" 16 and would not handshake Media Audio via Bluetooth and did not recognize via USB.
Removed phone from car. Removed car from phone.
Re-paired both.
Left the vehicle and let it sleep/lock.
Came back and it works.
(If not, soft-reboot finishes the process)
I've had to do this every time an update via Phone or Car occurs. This method always works for me.

 

[whywar]

When the car or phone get a software update, they both usually need to be unpaired and removed, then re-added as Media Bluetooth options because it seems to lose the address.
I'm using a Pixel 9 Pro XL and there was an Android Update "Baklava" 16 and would not handshake Media Audio via Bluetooth and did not recognize via USB.
Removed phone from car. Removed car from phone.
Re-paired both.
Left the vehicle and let it sleep/lock.
Came back and it works.
(If not, soft-reboot finishes the process)
I've had to do this every time an update via Phone or Car occurs. This method always works for me.

I have to do this as well, with my Pixel 9 Pro XL. Similar experience with the previous Pixel 6 models and the car.