We bought a 2024 Pure in July, and it is our first EV as well. Our comparison was against i5. My wife absolutely loved the Pure and refused to test drive the i5. Now it is her car, and I need to beg and steal to get to drive the Air. We absolutely love it, and it is unlike anything we have owned or driven so far. Our other car is a Lexus RXL, so we are not your typical high-performance vehicle owners, but in our experience, this is nothing but remarkable. I have not faced any major issues. The only issue was related to the OTA update; we suspect our home wireless setup. Once I made some changes, the last update went flawlessly. I am thrilled with the mobile service team - especially Chris in the DFW area. Always reachable over text - even though I don’t try to abuse that. Have you test-driven it yet? If not, give it a sufficiently long test drive and decide.
I am stuck with the RXL right now, and it is tough to drive an ICE after driving something like the Air! I am glad to answer any questions you may have!