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10k Miles Bricked Maybe Broken Air

P

Pops

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Cars
2023 Air GT
2023 Air GT with 10k miles, I just bought it and put 2k miles over about 2 months and today while driving about 5mph turning into a driveway the car started making this crazy noise and yellow drive system warning popped up.
I called support and the guy over the phone thought it might be a glitch thay has to do with the battery conditioning system. I told him it sounds like when you put a gas car in neutral and floor it, stuck my phone on the window and tried to drive, he heard the noise and was like nope park it we are on our way haha.
Tow truck guy called when he arrived, got in the car to move it on the flat bed and was also shocked by the crazy noise.
 
chazglenn3 said:
Good thing the warranty is still in effect!
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Fingers crossed its an easy fix, I had another car so no biggie, but they also were very accommodating, it was late just before closing so they weren't sure service could provide a loaner, so they scheduled an Uber for me told me to go get a rental if I need to and save receipts and they would contact me tomorrow/when they can and work out a loaner.
 
Update: called the service center about 15 times to find out what's going on, decided to call sales and they said service isnt working Saturday or Sunday. A company selling luxury 6 figure cars and not having any service on at least Saturdays is wild to me, the emergency road side guy I spoke to yesterday said they were working today, online it says they work today but apparently they are not, so no loaner for at least 2 more days or even an update I'm guessing.
 
Pops said:
I would think as a company looking to be successful, customer service would be the first thing you'd want to excel at.
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Actually I don’t ever want to even know they exist. But you do you.
 
Another update: almost 2 weeks into this issue they said itll take 3-5 weeks before they even look at my car, could be as simple as plugging something back in but we won't know for weeks, definitely the worst experience I've had with a service on any vehicle I've owned, even worse I've only had the car about a month and a half so itll end up being in the service center for longer than I've even had it.
 
Update: I've had the enterprise rental for a week now that lucid booked for me but the rental is due for return. I've called my service tech assigned to my lucid and he told me they were taking care of it this morning to extend, we are at end of day and they never took care of it so enterprise has been telling me the vehicle is late and due today. Called service again and supposedly the manager said she was taking care of it but then left already, so we are going into the weekend with a past due rental car and probably won't get taken care of until monday.

I hope enterprise doesnt think I'm like stealing this rental or anything, I called and tried to update them on what's going on.
 
Pops said:
Update: I've had the enterprise rental for a week now that lucid booked for me but the rental is due for return. I've called my service tech assigned to my lucid and he told me they were taking care of it this morning to extend, we are at end of day and they never took care of it so enterprise has been telling me the vehicle is late and due today. Called service again and supposedly the manager said she was taking care of it but then left already, so we are going into the weekend with a past due rental car and probably won't get taken care of until monday.

I hope enterprise doesnt think I'm like stealing this rental or anything, I called and tried to update them on what's going on.
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Geez that is so unnecessary. What a gigantic PITA
 
Pops said:
Update: I've had the enterprise rental for a week now that lucid booked for me but the rental is due for return. I've called my service tech assigned to my lucid and he told me they were taking care of it this morning to extend, we are at end of day and they never took care of it so enterprise has been telling me the vehicle is late and due today. Called service again and supposedly the manager said she was taking care of it but then left already, so we are going into the weekend with a past due rental car and probably won't get taken care of until monday.

I hope enterprise doesnt think I'm like stealing this rental or anything, I called and tried to update them on what's going on.
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Yea.. you may want to be careful about driving that around; rental companies are known to report their cars as stolen. In many jurisdictions, if a police officer gets a hit on a stolen plate they'll initiate a felony stop. So unless you enjoy having firearms pointed at you, take the bus.
 
Pops said:
Update: I've had the enterprise rental for a week now that lucid booked for me but the rental is due for return. I've called my service tech assigned to my lucid and he told me they were taking care of it this morning to extend, we are at end of day and they never took care of it so enterprise has been telling me the vehicle is late and due today. Called service again and supposedly the manager said she was taking care of it but then left already, so we are going into the weekend with a past due rental car and probably won't get taken care of until monday.

I hope enterprise doesnt think I'm like stealing this rental or anything, I called and tried to update them on what's going on.
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It took Lucid two weeks to call back Enterprise here, but they eventually did
 
knewman said:
Yea.. you may want to be careful about driving that around; rental companies are known to report their cars as stolen. In many jurisdictions, if a police officer gets a hit on a stolen plate they'll initiate a felony stop. So unless you enjoy having firearms pointed at you, take the bus.
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I called enterprise and they made notes and said im good, they said to just keep calling lucid and have then initiate the extension asap
 
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