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FWIW, as jaded and angry as I am, I don't think the Tysons SC is poorly run. I just think there are a lot of Lucids on the road in greater Washington, DC, many of them have problems, and the SC is simply not large enough or staffed enough to handle the load. I know zero about running such a...

Calling them gets nowhere. When you call the Tysons SC, you get put on hold. You are then presented two options: "request a call back by phone number" or "leave a message for service". You don't even have the option of just sitting and waiting how ever many hours it takes to get a human on...

I'm local-ish to the Virginia SC in Tysons Corner. It would eat a couple of hours from my day to go over there uninvited. I have considered doing that but I mostly just have fatalism about it. It's not like they can manufacture more service center capacity and I presume there are thousands of...

It's pretty important to watch the attached video (with sound on!!) to get how infuriating this is. Sequence of events: - 9/10, mobile service comes to fix an inoperable door handle, passenger rear - That "fix" introduced the attached behavior - Leave messages (plural!) with local service...

I have posted plenty of negatives. Here, as requested I will balance it out: I have owned a variety of great and interesting cars over many years of being a car guy. My Gravity Dream Edition is almost certainly the best *driving* daily-driver I have ever owned, and by a not insignificant...

Your point here is entirely reasonable, but I do not agree. I think most of the posters early on were like I was when I first got the car: looking to defend both the purchase and Lucid, and putting effort into framing the issues in the least-awful light. When doing my pre-delivery research, I...

I cannot even articulate how much I agree with this, with more emphasis. A thousand dollars is real money, and I absolutely without hesitation would have eaten the deposit rather than take delivery knowing what I know now. I placed a Gravity order the morning orders opened (for a GGT...

We can only speculate. But this is the Internet so I'm going to speculate. I will say from my own experience in congruent spaces that working on large and complex software systems is really hard. It can take months of familiarization before even a senior dev can go from "zero" to "able...

I actually laughed out loud. Jerk. :)

Today I got in my car to head home from work as per usual and discovered once I was already on the road that none of the physical feature controls in the car were working at all. Trying to change the temp using the on-screen controls (since the physical didn't work) would just have it snap back...

My Gravity also has almost never worked in the app unless connected to my house WiFi. It is always "Vehicle Offline". I applied 3.3.9 on Monday, and on two occasions Tuesday the vehicle was online when I was out and about. Since then, nothing. No matter where I go it is not working. And I...

You are most kind. No, I am just a systems engineer. Much of what I do involves large and complex integration problems and efforts. So I like to think that I am wincing with reasonably well-informed sympathy for the Lucid software engineers' plight right now. I believe that in large-scale...

For sure, I would not suggest that my issues should take priority over safety or vehicular operation issues. But that also does not change how I feel about the launch, the car, and my own experiences. And I think it is worth noting that SC capacity problems are just another axis of competence...

I took delivery of Gravity DE #223 on Oct 31. I have a running list of issues that range from annoying to infuriating since I took delivery. On Friday the Tysons service center indicated they could see the car in two months (mid-January). This was after many text and phone back-and-forths...