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  1. marqie

    Spotify is constantly skipping songs

    The issue is fixed now. We appreciate everyone's patience as this was addressed.
  2. marqie

    Gravity grand touring interior parts falling apart

    Hi, @Ujuthegreat. I just sent you a DM. Let me know if I can assist you.
  3. marqie

    Should I get the lucid home charger or something else?

    Great suggestion. I added a note.
  4. marqie

    What to Include When Submitting SW Feedback

    Hello, I am bumping this as a friendly reminder to include all pertinent information in your emails to [email protected]. The two most important items are your VIN and a timestamp for the concern. Without this information, our engineers unable to respond to your feedback. Please share...
  5. marqie

    Should I get the lucid home charger or something else?

    Thanks. I have relayed this to our product team for consideration. You are also encouraged to submit feedback like this to [email protected].
  6. marqie

    Drive System Error / Loss of Propulsion Mid-Drive

    Thank you for sharing, @studdross. I just sent you a DM.
  7. marqie

    Spotify is constantly skipping songs

    Hi, everyone. I wanted to share an update. We are aware of an issue affecting Spotify functionality for some customers that appears to be related to a recent application update. We have raised the issue with Spotify and are awaiting additional information. We appreciate everyone's patience and...
  8. marqie

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    That is great to hear. Thank you for sharing!
  9. marqie

    Spotify is constantly skipping songs

    Hi, everyone. Thank you for sharing your experiences. Our software team is investigating this.
  10. marqie

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    I've started doing searches for Margie just in case. :)
  11. marqie

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    Please do if you haven't already. Your feedback is very much appreciated.
  12. marqie

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    Hi, everyone. I am sorry to hear about the frustrations some of you have experienced. You are welcome to direct-message me. I am happy to assist you in what capacity I am able to. I know that the team is working hard to support you, but there are opportunities to do better.
  13. marqie

    Poor recall services

    Hi, @jaehoonyu. I am sorry to hear about your experience. I sent you a DM. Let me know how I may be of assistance.
  14. marqie

    OTA 3.6.4

    Update: This issue has been resolved. The notification should disappear once the app is restarted.
  15. marqie

    OTA 3.6.4

    Thanks for flagging this concern. Our software team is looking into this.
  16. marqie

    OTA 3.6.4

    Let us know.
  17. marqie

    OTA 3.6.4

    I verified this behavior with one of our product specialists. The rear HVAC stays on between drives, which is why the rear HVAC is on when you are in the car alone. When your kids get in the back seat, that turns HVAC on. You would need to turn it off manually then. Regarding the key fob...
  18. marqie

    Feature request on Gravity?

    We appreciate the feature request. This is being considered, but we don't have a timeframe for implementation just yet.
  19. marqie

    OTA 3.6.4

    UX 3.6.4 is currently being deployed to remaining Gravity owners. We appreciate everyone's feedback!
  20. marqie

    Text messaging to Customer Care unavailable for two weeks starting the week of July 8th

    SMS is not currently available. We are directing customers to call 888.995.8243 for support.
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