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I am sorry to hear of your difficulties with scheduling. Let me know if there is anything I can do to assist you.

Thanks for sharing. For anyone experiencing this concern, would you mind reporting it to [email protected]? Please include your VIN, timestamp, and any other relevant information you are able to provide.

Hi, @Unmutual. I am sorry to hear that you have sold your Air. I hope that you will reconsider Lucid in the future. I am also sorry that you feel as if I ghosted you. That was not my intention. I do get a lot of DMs and tags on this platform, and I do my best to keep up with it all. Sometimes I...

We know many Lucid Gravity owners have been waiting for Phone as a Key. The feature is now targeted for release in Q1 2027, allowing us the time needed to ensure it delivers the reliability and experience our customers expect. We apologize for the delay and appreciate our customers’ continued...

The update is a limited release to owners with a specific hardware configuration. As with all our release, this is being done in phases. Our teams continue to evaluate availability for additional vehicle configurations and will notify customers of any future updates as they become available in...

It is a limited release to owners with a specific hardware configuration.

@Takeshi please feel free to share the insights you gained from participating in the event!

On September 17 and 18, we welcomed a group of Lucid Air owners to Lucid headquarters in Newark, California, for a software preview event featuring an early look at the new UX 3.0 experience. It was a great opportunity for our team members to connect with owners, demonstrate what’s ahead, answer...

I am on the Customer Experience team at Lucid. I am sorry to hear about your experience. Would you mind DMing me your VIN? I will relay it to our release team.

On it.

Thank you for asking. Confirming that the Gravity winter wheel and tire package is 20" front and 21" rear. The specific tire sizes are 265/50R20 front and 285/45R21 rear. I will see if we can get this detail added to the product page on the website.

I am glad to hear King of Prussia is able to accommodate you. Let me know if I can be of assistance.

If you don’t mind DMing your VIN, I will see what can be done.

Thank you, @Jwutt. That is a great suggestion. I can't promise anything this time around, but this gives us something to consider for next time.

Thank you, @Coyote. I think the Casa Grande location would be a great location. I will relay your feedback back to the team for consideration.

Thank you for sharing your feedback. We understand that the timing of the announcement made travel difficult for customers outside the Bay Area. A number of factors affected when we were able to announce the event, but we will look for opportunities to provide more advance notice for future...

Thank you for your feedback. This event is intended to give an invited group of customers the chance to interact with members of our UX and software teams and to preview new software features that are under consideration for a future release. It is not intended to serve as a formal product...

Hi, everyone, We’re inviting current Lucid Air owners to express interest in participating in an upcoming software preview event. Dates: September 17 and 18, 2026 Time: 8:30–11:30 a.m. Location: Lucid Headquarters, Newark, California During the event, we’ll preview potential new software...

Hi, @seanocono. I am sorry to hear about your experinence. If you don't mind DMing me your contact info or VIN, I can check on your repair status.

Hi, @nemecizer. I am sorry to hear about your frustration. I just sent you a DM.