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For anyone who has used Customer Care for repairs, how long did it take to get a response from them and schedule a service appointment? I texted CC to let them know of some fit and finish issues and they asked me to email in pictures, which I did last night. They said someone would be in touch...

I wouldn't call it a screw up, more like musical chairs.

Yeah, I think it is in batches. I had the Stellar White and Tahoe combination as my initial configuration, which according to my DA was supposed to be built mid-December. However as December rolled along and my dashboard showed in production but without a VIN, that changed and halfway through...

100% agree with @joec. From my experience, Lucid did have all hands on deck to facilitate the EOY deliveries. When I went to the studio to pick up my car last week, one of the guys helping with deliveries said he was detailed from HQ in California and is part of the software development team...

I took delivery of my AT 2 days ago. Drives like a dream (not the dream edition of course). The checklist was super helpful during my walkthrough at the studio, however, I found some minor fit and finish issues last night as I was Scotchgarding my car, including a stain in the rear foot well...

I was at the Short Hills, NJ studio today to get delivery of my AT and one of the employees I was chatting with is part of the software team at Lucid HQ in CA, who was detailed to this studio to help with EOY surge of deliveries. He was telling me that there are some major OTA updates coming...

@Janger did you order a Zenith Red with 20 inch wheels? There was one car next to mine in the parking garage awaiting delivery to its new home.

Took delivery this morning of my White/Santa Cruz Touring. Best 1 hour drive home afterward so much so that I wish I lived even further away from Short Hills to enjoy the smooth handling that much longer. Wish there was less traffic on the Parkway but I got to really test out ACC and HW. Only...

Nevermind. Either it took Lyft sometime to process the request or these guys are working late into the night. Text came through at 12:10am lol

SA said he would be setting it up tonight but as of this moment, no email or text confirmation. My delivery is scheduled for 11 tomorrow so the Lyft would have to pick me up at 10. I'll see how things look first thing in the morning and then call again if nothing shows up.

Definitely took the advice of everyone on this forum who said to call. I waited until about an hour before the studio closed since I know this week is probably really busy for them. Once that last hour hit, I called just to make sure the car had actually arrived.

So after waiting all day for one of the SAs at Short Hills to notify me whether my car had been delivered, I finally decided to call them for an update seeing as how my pick up was already tentatively set up for tomorrow. Fortunately, the car has made it to NJ and they confirmed pick up for...

Oh man. I hope my car was on the truck with yours. No word from Short Hills yet, but I'm sure they're busy with deliveries today.

Please wave as you drive off in your new ride

Ok, which one of you took the Friday 9am and 10am delivery slots at Short Hills? 😝 Earliest I could get was 11.

Still waiting to hear about exact delivery date from Short Hills. I wonder if my car is on the same truck as yours.

For those of you that have taken delivery at a studio, did you use the delivery checklist that's on another thread in this forum? There's a lot of stuff to look for on there and I'm worried I'm going to miss something in the details.

The black motor trend ones are on sale for $30 right now. Other colors are more expensive but for the time being black on Santa Cruz will work just fine

Checked 3D mats and WeatherTech today and still no Lucid mats

I switched out of White/Tahoe as my DA said that build was not slated until sometime in January. My car never got the VIN assigned with that configuration.