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Gradual service improvements

jedwin

jedwin

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Location
Kennebunk Maine
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25 Air Touring
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I just booked my two-year service at Natick. This past summer, the earliest appointments were six weeks out. This time, they were four weeks out… did we hear they’re hoping to reduce wait times by 33 percent? That kind of rings a bell; if so, then Natick is spot on.

I also got a call the very next day from a service concierge who was prepping the work order. In the summer, I think it was close to a week till I heard back from a service advisor— it’s nice to know that they’ve added a layer for quicker callbacks.

Yes, this is the bare minimum we should expect, but at least that’s happening now—in some places!
 
I was called by Scottsdale service yesterday and they are starting a new virtual queue, so instead of dropping off my car and it sitting there, I'm already checked in and they will let me know when to drop it off to be worked on. They said it should reduce the amount they have my car from 4-6 weeks to 2. I never understood why they have cars waiting to be worked on for so long but it seems like they are starting to implement changes.
 
Pwmac said:
I was called by Scottsdale service yesterday and they are starting a new virtual queue, so instead of dropping off my car and it sitting there, I'm already checked in and they will let me know when to drop it off to be worked on. They said it should reduce the amount they have my car from 4-6 weeks to 2. I never understood why they have cars waiting to be worked on for so long but it seems like they are starting to implement changes.
Click to expand...

Nice to hear. My nearest service center is Roswell (Atlanta), GA, and during my visits I’ve observed many customer vehicles waiting for service. I’m hopeful that by the time my vehicle needs service, the backlog issues are resolved. If not, a virtual queue is better than having my AGT sitting out in the elements for weeks before the service team can get to it.
 
jedwin said:
I just booked my two-year service at Natick. This past summer, the earliest appointments were six weeks out. This time, they were four weeks out… did we hear they’re hoping to reduce wait times by 33 percent? That kind of rings a bell; if so, then Natick is spot on.

I also got a call the very next day from a service concierge who was prepping the work order. In the summer, I think it was close to a week till I heard back from a service advisor— it’s nice to know that they’ve added a layer for quicker callbacks.

Yes, this is the bare minimum we should expect, but at least that’s happening now—in some places!
Click to expand...
Except the Houston SC, which appears to be getting worse.
 
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