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No help from Lucid

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lbavier

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Oct 23, 2024
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Cars
lucid air pure
I received the 2.11.0 update a couple weeks ago and I have a few issues. My seat massage has no icon so I can't use massage. My rear window sunscreen can only be operated from the screen in the rear seat. I can't get 3rd party media. Phone is really iffy.

I have been calling, texting, and emailing every day or two with only one response which was not helpful at all. My local service center (90 miles away) does not answer and their calendar shows no open dates at all, I don't even know if they are open.

Any help would be greatly appreciated

I love the car however because of this I probably will not buy it at lease end, which is sad.

Even just a reply saying that they received any of my texts or emails or a return call from voicemails would be something, even an automated reply would be something
 
lbavier said:
I received the 2.11.0 update a couple weeks ago and I have a few issues. My seat massage has no icon so I can't use massage. My rear window sunscreen can only be operated from the screen in the rear seat. I can't get 3rd party media. Phone is really iffy.

I have been calling, texting, and emailing every day or two with only one response which was not helpful at all. My local service center (90 miles away) does not answer and their calendar shows no open dates at all, I don't even know if they are open.

Any help would be greatly appreciated

I love the car however because of this I probably will not buy it at lease end, which is sad.

Even just a reply saying that they received any of my texts or emails or a return call from voicemails would be something, even an automated reply would be something
Click to expand...
Swipe down on the pilot panel and the menu there will allow control of the rear sunshade. Are you able to get to the seat tab on the pilot panel? The massage options are now located there.
 
Those same concerns have been brought up and answered in very recent threads. Members are typically helpful but spending a few minutes searching might give immediate answers in the future. Not being trying to be snarky, just trying to help.
 
lbavier said:
I received the 2.11.0 update a couple weeks ago and I have a few issues. My seat massage has no icon so I can't use massage. My rear window sunscreen can only be operated from the screen in the rear seat. I can't get 3rd party media. Phone is really iffy.

I have been calling, texting, and emailing every day or two with only one response which was not helpful at all. My local service center (90 miles away) does not answer and their calendar shows no open dates at all, I don't even know if they are open.

Any help would be greatly appreciated

I love the car however because of this I probably will not buy it at lease end, which is sad.

Even just a reply saying that they received any of my texts or emails or a return call from voicemails would be something, even an automated reply would be something
Click to expand...
These have indeed been mentioned multiple times in other threads. But to reiterate, as mentioned two posts up, several functions have been relocated to a menu that appears if you swipe down from the top of the pilot panel. One of them is the rear sunshade.

The seat adjustments and massage can be accessed by pressing in the 3 dots at the bottom right of the pilot panel, and choosing the seat icon. The row of icons at the bottom of the pilot panel can be customized, so if you are like me, you can assign the seat icon to a permanent location there (or just hit the 3 dots to choose it).
 
At the very least you would have received an auto-generated confirmation that Lucid support received your email. This makes me think you're emailing the wrong address, or maybe Lucid's responses are landing in your spam folder.

FWIW, I reached out via email on the 4th about a 2.11 bug, received a confirmation immediately, a callback on the 10th, and then finally a mobile tech at my location this morning.
 
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