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Signs of service motion improving? (My recent case actually not a head scratcher!)

lucidtouringman said:
I understand the frustrations BUT I would submit that WHENEVER the techs get to the car ..the work itself is done well. Which is a huge win in my book. Not saying scheduling is not an issue...but what if the work was also shoddy. So let's appreciate Lucid where it's due also.
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Um...let's also realize your experience is possibly not the same as others. ;-) I've now had 3 "longer than a week" service visits over the past 6 months at 3 different SC's. Each time I left I had another major issue with a week. They are doing their best, but hardly perfect. (I blame the Lucid systems, not the individual techs for these.)
 
raleighone said:
Um...let's also realize your experience is possibly not the same as others. ;-) I've now had 3 "longer than a week" service visits over the past 6 months at 3 different SC's. Each time I left I had another major issue with a week. They are doing their best, but hardly perfect. (I blame the Lucid systems, not the individual techs for these.)
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Fair point...and sorry for your troubles. I was going by my general impression based on the forum over 3 years that I've been here and should've caveated my statements...I'd say they get it right a larger share of the way than don't..but obviously there are cases such as yours.
 
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