Hey everyone,
I'm looking for some insight or advice from anyone who has run into a similar issue with their Lucid Connected Home Charging Station (LCHS).
The Setup:
Questions for the Community:
Appreciate any tips or guidance on how to best navigate getting this resolved through support!
I'm looking for some insight or advice from anyone who has run into a similar issue with their Lucid Connected Home Charging Station (LCHS).
The Setup:
- Vehicle: Lucid Gravity
- Charger: LCHS J1772 (Model ending in -02)
- Purchase Date: Acquired back around July/August 2024, but just had it installed this past weekend.
- Installation: Professional install by a trusted electrician on a dedicated 100A circuit.
- When I plug in, the session starts strong at full speed (~19kW / 80A).
- After about 15–20 minutes, the rate drops down to 11kW (48A).
- No error codes, no weird blinking lights, and no app warnings—it just quietly throttles down power.
Questions for the Community:
- Has anyone else with the -02 revision experienced this 19kW-to-11kW drop without any error lights?
- For those who successfully received an RMA / replacement unit (like a -03 revision), how did you navigate the process with Customer Care? Did you need to ask for a specific tier of tech support or remote log pull?
Appreciate any tips or guidance on how to best navigate getting this resolved through support!