Impressed with service turnaround!

Hey, everyone. Hope you are all doing well. I haven't engaged here much recently for several unrelated reasons. But, I had to jump back in here to give kudos where due.

As a result of one of those reasons, I was unable to drive for over 6 weeks. My car had been sitting in my driveway since the end of July until yesterday when I got in to drive for the first time in a while. And as soon as I put it in reverse, I got a "Drive System Warning (yellow) Contact customer support". Oh great, I'm thinking. So, I called service and told them what was going on. Within an hour of that call, they had assigned me a service center (I'm equidistant ~7 hours to 3 of them) and were working on getting me a transport and a luxury rental! I was floored with the sense of urgency Lucid displayed. Today, less than 24 hours after the initial call, they have already scheduled transportation and I should have my rental soon. I'm very impressed with how efficiently Lucid is operating to handle this. Oh, and there's one more bit of timely information on this service issue. I currently have over 99k miles on the car. Not once did Lucid even hint at there being any issue for warranty service as I'm right up against the mileage limit for the battery and drive unit warranty mileage.

Love the improvements, Lucid! Progress is what we all yearn for in our experience here. We don't want to throw in the towel! I hope this is a good sign for service requests everywhere. It would be a huge step in the right direction going into the midsize launch.

Glad to hear the good news.
Unfortunately, the West Coast of the US isn't getting the love.
I have called and emailed several times about window issues: the rear screen glitches, and the plastic panel beneath the Gravity is missing.
At this point, I am posting my frustrations and dealing with the issues.
My Lucid is a Grand Gravity, 4 months old.

Is anyone having similar issues with customer service?

I wish everyone could experience that. In my case (Canada), the Toronto dealership basically ghosted me and the Montreal team stepped up; however, I've never gotten a Gravity loaner.

I certainly hope that my experience is a sign of good things to come for owners (and future prospective owners) of Lucid vehicles. It will really do wonders for the brand to have more people bragging about how good their service team is and how quickly they handle needed repairs instead of people coming here to complain about bad experiences.

Even though I just posted this yesterday, I've seen 2 more new negative posts about service response time. It's sad