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Let rate our service center

Arif

Arif

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Joined
Apr 12, 2026
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gravity
I am tired of dealing with Lucid service. No one answers phone calls or returns them, and issues are not fixed correctly the first time. I am also tired of being told that things “work as designed” when they clearly do not. The service center also seems unaware of what is included in software updates and is unable to add features that were previously included in earlier updates.
On a scale of 1 to 5, with 5 being the best and 1 being “I wish I had known this before I bought my Lucid,”
I would rate it a 1. Northern Virginia Tyson Corner.
HOW WOULD YOU RATE YOUR AREA SERVICE CENTER.
 
Millbrae, CA: 4, as it was previously overloaded which leads us to….

San Jose, CA: 4.5, still finding their feet but very promising

Mobile Service, CA: 5, they have been fantastic
 
Goose Island In Chicago- if you asked me when my car was first delivered the score would have been a 1, but Max the Service manager and the rest of the crew made things right and they went above and beyond so for that I will give them a 4.5
 
San Jose, a solid 4, pretty good.
 
I'd give San Jose a 5. They've been very good to me.

Millbrae, last I used them, was overwhelmed. Hopefully, they are able to improve now that San Jose can take off some of the pressure. I don't think I'm qualified to rate Millbrae because it's been over a year since I've dealt with them and a lot can change in a year.
 
I just had the opposite experience in Rocklin. Ca. I scheduled an appointment for a recall and seat tear about a month ago. I brought it in Tuesday and got it back yesterday (Friday). They even called with an update. The entire experience was about as smooth as it could be. They had a Lucid loaner waiting for me. When I got the car back it had just been washed. The only negative was I couldn't go over about 87 mph on the loaner because they had some sort of limiter. 🤣
 
Beverly Hills - 5 Seattle - 4 (Seattle are having issues with their phones too, thus the 4). However, I think Lucid as a whole have phone issues that need prompt attention
 
agarner said:
The only negative was I couldn't go over about 87 mph on the loaner because they had some sort of limiter. 🤣
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I learned about the governor when I took a demo drive from a Lucid Studio. Didn't have that issue on my used car test drive yesterday 😈
 
Atlanta, GA - 5. They have been very good to me.
 
Torrance CA - 3 but complicated

Both times I’ve needed them (annual service and powertrain failure) I had outside help to get a hold of them. Car has currently been in for a month without even entering the shop to start work, but at the same time I have a loaner that exceeds my actual car.
 
Mechanicsville, VA (Richmond) gets a solid 5, as did Natick, MA and Denver when I was in those areas. Lucid Corporate also gets a solid 5. As noted elsewhere on my recent delivery experience with Tyson's Corner, it too gets a 5. For perspective, I ordered in April 2022 and have driven an AGT since Oct 2022.
 
Millbrae 4 only due to short staffing / overwhelm

San Jose 5
 
looks like west coast is doing good, wish i could say the same here. :mad: hope there would be a day i can give it 5.🤞 Today was the day i went to pick up my gravity unfortunately issues were not fixed thus had to leave it there.😢
 
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Arif said:
looks like west coast is doing good...
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Lucid still needs a sales/service center in Portland, Oregon. Nothing in the whole state. My nephews bought Rivians instead for this reason.
 
Costa Mesa is a solid 4. Would be a 5 but there is a bit of a wait for service. Which appears to be systemwide so isn’t really a knock against them, just Lucid Service in general. They always answer the phone, respond to texts and return calls. I go in for service next month so we’ll see how the actual service experience goes. Their one mobile tech was a solid 5. I’m unsure if he left as he stopped returning texts.

I’ve seen two new Lucid’s in my town (another Gravity and my neighbor just picked up an Air). So I’m hoping service expansion occurs to the inland areas over the next couple years.
 
Miami World Center - 5. They always drive a loaner to my house to pick up the car and I’ve overall had quick efficient service.
 
Arif said:
looks like west coast is doing good, wish i could say the same here. :mad: hope there would be a day i can give it 5.🤞 Today was the day i went to pick up my gravity unfortunately issues were not fixed thus had to leave it there.😢
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Where is here if you don't mind?
 
When I got my air, the Phx lucid service center would have gotten a 5/5 all day. My most recent gravity experience really showed the lack of personnel. I would say they’ve slipped squarely in the 3/5 range.
 
The team in Plainview, NY is great in my experience. Very helpful and friendly.
 
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