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How's the service experience at San Jose?

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jl123

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Prospective owner here, main concern is that amount of issues and the lack of response/support from the service centers. For those who have the San Jose service center as their main location, how is the service experience like?
 
jl123 said:
Prospective owner here, main concern is that amount of issues and the lack of response/support from the service centers. For those who have the San Jose service center as their main location, how is the service experience like?
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It's been fine for me. A few weeks to get an appointment, but that data point was from six months ago.
 
Had my 2025 Pure in three times (some fix-it’s, drive shaft recall and annual service), all time went very well. Enterprise provided the Lucid Air rental cars which was a surprise.

For the annual service, they used Uber to run me to work and bring me back to collect my car, no issues.
 
SJ and Millbrae both have great service, but Millbrae is more overwhelmed. SJ waits are getting shorter, and the people at SJ (and Millbrae) are fantastic.
 
borski said:
SJ and Millbrae both have great service, but Millbrae is more overwhelmed. SJ waits are getting shorter, and the people at SJ (and Millbrae) are fantastic.
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💯 this.
 
borski said:
SJ and Millbrae both have great service, but Millbrae is more overwhelmed. SJ waits are getting shorter, and the people at SJ (and Millbrae) are fantastic.
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I have Millbrae experience. appointment takes time but once car is with them thing gets fixed with turn around time of 2.5 to 3 weeks. This information is from July 2026.
 
DeaneG said:
It's been fine for me. A few weeks to get an appointment, but that data point was from six months ago.
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The San Jose people are great, but the wait, both to get in line and while in service is what it is. Mine has been there twice, first for 16 days and then, a month.

if you want service now, book an appointment up in Rocklin where it's a short queue and get a hotel for a few nights. ;)
 
I will also shout out San Jose. Millbrae is closer, and thus I’ve had more interactions with that team. But when Millbrae was overwhelmed recently, I took it down to San Jose, and they treated me very well. Great team.
 
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