Car locked with child inside and would not unlock

I usually just open the lucid app as I’m exiting whatever store. By the time I cross the parking lot the car seems to have been pinged and opens. Works mostly. Otherwise pushing a door handle opens it. Caveat is I can’t be standing behind the fee for it to open.
 
Yep...I've devised a strategy to keep from looking like an idiot who can't unlock their own car. If I walk up to my car and if it doesn't unlock, I pull my phone out and then unlock the phone. If the car still doesn't respond, I open the Lucid app, knowing full well it will be 30 seconds before it connects. Then I pretend that I just got an interesting text message that I have to read for 5-10 seconds and voila! - the car unlocks.

If you have the cajones, you can leave your phone in your car while your attend your child which should prevent the car from locking. Its never locked on me ... yet. Just have to remember to retrieve your phone, which I have forgotten more than once.😂😂😂
I swear it used to work better before a few updates ago. Idk if car or app.
 
I swear it used to work better before a few updates ago. Idk if car or app.
Eh, it comes and goes. When I get really frustrated, I remove the phone as a car key and re-pair it. It usually helps for at least awhile. Now my work phone which uses IOS, always seems to work - go figure🤣
 
I’ve defended Lucid for a long time. This is actually my second Lucid Air in 3 years, and I’ve tried to be patient with all the software glitches, key issues, random bugs, and “it’ll get fixed in an update” stuff.

But yesterday honestly was the worst for me.

I was driving home with my 1.5-year-old in the back seat. He had finally fallen asleep listening to his favorite lullaby through CarPlay. Right before we got home, CarPlay randomly disconnected out of nowhere and stopped playing. Would not connect back at all. He’s a super light sleeper, so he immediately woke up crying.

I pulled into the driveway, opened the driver door, and walked around to get him out of his car seat.

And the car locked itself.

Wouldn’t open. Wouldn’t respond. Just completely locked with my baby inside crying.

I can’t even explain the panic of standing outside your own car, trying everything, while your kid is locked inside screaming.

Eventually it opened, but that moment completely broke my trust in this car.

I can deal with little tech annoyances. I can deal with bugs here and there. But basic reliability and safety issues like this? On a car that’s been out for years? Unacceptable.

I wanted this car to succeed so badly because when it works, it’s incredible. But after yesterday, I honestly don’t know how I’m supposed to trust it anymore. This company has lost sight of basic things in the push to just sell more cars

Done with this car but still hoping they somehow make it through

2023 Lucid Air Touring
2025 Lucid Air Pure
Yeah, I have expierenced this many times.
One time in a dark parking lot with suspisious people nearby.
Cant even walk from one side to the other without it locking, and then go into passive mode because it senses you too many times.
Definitely not looking to buy another one and keep dealing with all these quirks.
Otherwise the concept, ride and looks are great, but the execution is lacking and way behind.
I keep thinking they will catch up after owning the car for over 3 years now, but aint happinin.
 
Update on this:

I received the car back last week. The technician said that one of the sensors in the rear of the vehicle needed to be replaced. We did a walkthrough before I left, and everything appeared to be working correctly at the time, although it's possible the issue wasn't presenting itself because the system was actively in use.

I do want to note that the technician in Austin was great to work with throughout the process. He was professional, communicative, and genuinely seemed invested in trying to resolve the issue.

While the car was in service, the team also asked if they could set up a Phone Key and perform additional testing.

Unfortunately, shortly after getting the car back, the same issues started happening again. In fact, the behavior may actually be slightly worse after updating to version 2.9.3. At one point, the car simply would not lock, regardless of what I tried.

I also changed my account password after getting the vehicle back, only to discover that the car's keyboard still doesn't support the caret (^) character. I found references to this exact issue from over a year and a half ago. How is this still not fixed?

At this point, the service visit appears to have accomplished notmuch. The car continues to sit in my garage because I can't use it the way I normally would. It has 4,500 miles after 16 months of ownership, not because I don't drive much, but because I don't trust it enough to take on trips where reliability matters.

What makes this especially disappointing is that I genuinely believe Lucid has built something impressive. Yet I worry the company will end up being defined by this issue. Whenever I talk to people about the car, they're excited and interested, until I mention the key and access problems. Their reaction is always the same: surprise that such a fundamental issue still exists.

It's frustrating because this shouldn't be the thing people associate with an otherwise great vehicle. The hardware, design, and driving experience are all excellent, but none of that matters if owners can't consistently access, lock, unlock, and rely on their vehicles.

My lease is up in a couple of months - I really wanted to buy a Gravity, but I'll need to consider other options. If they fix the key issue durably, I'll be the first to jump back on this
 
We are all just armchair troubleshooters here, but I wonder if it’s more than the fobs and something about the authentication servers etc that they use. For example the way accounts are tracked required a manual reset by Lucid. Switching profiles in the cars is hard too. It could all be tied to telematics too. If the vehicle is trying to authenticate the fobs or mobile phone app, and it’s getting delayed, it could look like the fob doesn’t work but that isn’t the issue.

Idk I have no idea. I know my handle issues got progressively worse; they replaced most of them; now none of them work. But also the car doesn’t really wake up anymore either, by app or by handle press. Strangely, I can hear the car is awake, it’s powering on, but the handles will not respond. The app says the car is offline and asleep but I’m looking at it and it’s awake. I think? Baffling.
Which is why, despite everyone saying it’s easy, troubleshooting intermittent sw issues is really quite difficult. Particularly with large monolithic systems.
Yes I’ve written saw, written tests for sw and written hw tests of each logic path. Sounds easy but it’s not so simple. We say the obvious things that occurred but there may likely be other previous conditions that don’t seem important but set some value or condition that then results in a failure elsewhere. You would be amazed at some of the chain of events required to trigger an intermittent bug.
Not excusing people but when you lay out your bug fix/features schedule you go for items first that are well defined and considered more time critical.
Anyhow that’s my 2 cents FWIW
 
So with a Tesla or BMW the app keeps your phone from sleeping?
No, of course not. I'm not sure about how Tesla does it but BMW uses Apple digital key which is part of the Apple wallet. The phone does not need to be on, no app needs to be launched. It is based on UWB and has an NFC backup.
 
Which is why, despite everyone saying it’s easy, troubleshooting intermittent sw issues is really quite difficult. Particularly with large monolithic systems.
Yes I’ve written saw, written tests for sw and written hw tests of each logic path. Sounds easy but it’s not so simple. We say the obvious things that occurred but there may likely be other previous conditions that don’t seem important but set some value or condition that then results in a failure elsewhere. You would be amazed at some of the chain of events required to trigger an intermittent bug.
Not excusing people but when you lay out your bug fix/features schedule you go for items first that are well defined and considered more time critical.
Anyhow that’s my 2 cents FWIW
To your point,

>aside from having a disciplined SW development and integration process, isn't that why system level testing and validation is an important step to detect those "unanticipated" conflicts/bugs? Quoting you,

"We say the obvious things that occurred but there may likely be other previous conditions that don’t seem important but set some value or condition that then results in a failure elsewhere. You would be amazed at some of the chain of events required to trigger an intermittent bug."

Don't get me wrong, I think rigorous SYSTEM-LEVEL testing and validation is a brute-force approach. That said, when you have multiple teams "doing-their-own-things" and not sufficient integration and system-level testing oversight, this kind of things are bound to happen!
 
No, of course not. I'm not sure about how Tesla does it but BMW uses Apple digital key which is part of the Apple wallet. The phone does not need to be on, no app needs to be launched. It is based on UWB and has an NFC backup.
My BMW PAAK worked like 50% off the time. Most of the time the vehicle would be asleep and wouldn’t unlock as I approached. I had to go into the app and unlock it.
 
My BMW PAAK worked like 50% off the time. Most of the time the vehicle would be asleep and wouldn’t unlock as I approached. I had to go into the app and unlock it.
Mine (2025 model) is flawless. But using Apple digital key plus not BMW phone is a key.
 
Mine (2025 model) is flawless. But using Apple digital key plus not BMW phone is a key.
Yeah, this was with the Apple wallet key. I would just stand there and nothing would happen. Couldn’t even unlock it using the apple key.
When I read all the Lucid owners complaining about this it sounded familiar to me! Technology 🤷🏻‍♂️ I only owned it for 11 months though before Lucid took it off my hands for my Gravity.
 
As an ex-sw engineer for decades, it comes down to logging everything. If a car is having hard to cure software related issues, Lucid should just turn on verbose logging. Log everything and then scour the logs for the issue.
 
I’ve defended Lucid for a long time. This is actually my second Lucid Air in 3 years, and I’ve tried to be patient with all the software glitches, key issues, random bugs, and “it’ll get fixed in an update” stuff.

But yesterday honestly was the worst for me.

I was driving home with my 1.5-year-old in the back seat. He had finally fallen asleep listening to his favorite lullaby through CarPlay. Right before we got home, CarPlay randomly disconnected out of nowhere and stopped playing. Would not connect back at all. He’s a super light sleeper, so he immediately woke up crying.

I pulled into the driveway, opened the driver door, and walked around to get him out of his car seat.

And the car locked itself.

Wouldn’t open. Wouldn’t respond. Just completely locked with my baby inside crying.

I can’t even explain the panic of standing outside your own car, trying everything, while your kid is locked inside screaming.

Eventually it opened, but that moment completely broke my trust in this car.

I can deal with little tech annoyances. I can deal with bugs here and there. But basic reliability and safety issues like this? On a car that’s been out for years? Unacceptable.

I wanted this car to succeed so badly because when it works, it’s incredible. But after yesterday, I honestly don’t know how I’m supposed to trust it anymore. This company has lost sight of basic things in the push to just sell more cars

Done with this car but still hoping they somehow make it through

2023 Lucid Air Touring
2025 Lucid Air Pure
I just had this same experience last night, I pulled into my garage at home, and went to get my kid out of the car but it had locked immediately after my door shut.

Have you had any luck with Lucid Customer care? I stayed on the phone for more than an hour and couldn’t reach anyone - if I didn’t have the spare key and been at home… If it had been the middle of the day in the heat - there are no words.

Acoustic glass can’t be broken open.
 
I just had this same experience last night, I pulled into my garage at home, and went to get my kid out of the car but it had locked immediately after my door shut.

Have you had any luck with Lucid Customer care? I stayed on the phone for more than an hour and couldn’t reach anyone - if I didn’t have the spare key and been at home… If it had been the middle of the day in the heat - there are no words.

Acoustic glass can’t be broken open.
Well, I've said it before in this forum, Lucid needs to treat the door lock/unlock issues as a safety concern, not as a mere "inconvenience".
 
Acoustic glass can’t be broken open.
Not entirely true

No, that is a myth. While highly resistant, acoustic glass can absolutely be broken open. Because acoustic glass is simply a type of laminated glass (which uses a soft plastic interlayer), it will crack when struck, but it remains remarkably tough to penetrate compared to standard or tempered glass. [1, 2, 3, 4, 5]

How Acoustic Glass Handles Impacts
Because acoustic glass is essentially two or more panes of glass glued together with a special acoustic polyvinyl butyral (PVB) resin, it behaves entirely differently than regular glass: [1]
  • Cracks, but holds: If the glass is hit with a heavy object like a brick or a hammer, the outer pane of glass will shatter. However, the plastic interlayer holds the broken pieces together. [1, 2]
  • No immediate hole: Unlike standard glass that falls away entirely in sharp shards, the shattered pieces remain stuck to the inner plastic film. [1, 2, 3]
  • Requires repeated force: An intruder cannot simply smash a quick hole and reach through. They would need to repeatedly strike and manually pry/tear through the thick, tough plastic layer to get inside. [1, 2]

Security Benefits
While it is not "unbreakable," the resilience of laminated acoustic glass makes it an exceptional deterrent against forced entry, often serving as the primary security glass in high-end homes and businesses. [1, 2]
 
Back
Top