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Lucid Owner Session

BS8899 said:
Sounds like a PR thing to pacify the discontent about SW problems...
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Gravity's software is stable now in my experience, and a big step up from that of the Air. I'm hoping that this finally gets put to rest once UX3 comes to the Air.
 
DeaneG said:
Gravity's software is stable now in my experience, and a big step up from that of the Air. I'm hoping that this finally gets put to rest once UX3 comes to the Air.
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Hope you are right. Yes, there has been improvement over time. But, in my 4th year of ownership of my AGT, I still have daily locking/unlocking problem.
 
Yup as others mentioned, nothing ground breaking but still glad I attended. We met with service manager Chris and he gave us a nice tour of their workshop while our cars were given a complimentary check up and wash. KoP service center is impressive. I didn't realize they're handling all new vehicle intake/prep in the Northeast. For the amount of cars they must be moving through there the whole operation seemed very smooth.


For those who didn't receive an invite, I'm guessing they wanted to keep the groups small to make it a bit more personable. Chris told me they're planning to do a few of these so keep an eye out.
 

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BS8899 said:
Hope you are right. Yes, there has been improvement over time. But, in my 4th year of ownership of my AGT, I still have daily locking/unlocking problem.
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Mine started demanding a PIN and doesn’t shut off half the time now.
 
tonybot said:
So nothing new at all? Anything worth sharing with those or use who couldn’t make it?
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Some insights from the San Jose center in California:
  • Silvio Napoli’s impact is being felt and the general sentiment is positive about the direction change, at least on the sales and service side (engineering wasn’t there). Lucid is transitioning from a mostly engineering focused company into a more well-rounded car company. Lucid’s branding and identity is undergoing refinement.
  • Silvio Napoli is streamlining decision making with the new leadership team. Operations have improved. Emad Dlala had a big impact on the software side (as we’ve seen with the releases), and his streamlining of decision making was one of the reasons software got better. And no, no further insight as to why Emad and Lucid parted ways.
  • Lucid is using AlixPartners for organizational restructuring consultation. Bankruptcy headlines are clickbait.
  • Customer satisfaction and experience is front and center. The complaints about lease return difficulties turning off repeat buyers have been heard. Changes are being made, although it’s not entirely under Lucid’s control (goes through BofA). San Jose has some best practices that will be studied. One extended family has purchased/leased 12 Lucid vehicles over the years as repeat customers with Lucid being spread through word of mouth.
  • Service centers are expanding. Hiring headcount at existing service centers is also increasing.
  • Part of the problem with existing inventory is that there are over 100k possible configurations for the Gravity! This doesn’t make for a good customer experience and complicates production. This will be simplified for everyone’s benefit.
  • Although service is expanding, the focus is on producing cars with very low defect rates so that service won’t be needed in the first place.
  • Cosmos won’t be released until it’s truly production ready, although the urgency is still there (sorry, no date). For the Air and Gravity, internal targets were set and vehicles went into production before their time. The new management won’t make that mistake. As reported on this forum, Cosmos (camouflaged) is being tested on the road.
  • Point-to-point self-driving development is still going strong and we may get a release for the Gravity toward the end of the year. No promises, obviously.
  • Nuro/Uber robotaxi is also still going strong.
That’s all I can remember! Thank you to the Lucid staff for the conversation. I’m bullish on Lucid and the new management.
 
Saksak said:
Some insights from the San Jose center in California:
  • Silvio Napoli’s impact is being felt and the general sentiment is positive about the direction change, at least on the sales and service side (engineering wasn’t there). Lucid is transitioning from a mostly engineering focused company into a more well-rounded car company. Lucid’s branding and identity is undergoing refinement.
  • Silvio Napoli is streamlining decision making with the new leadership team. Operations have improved. Emad Dlala had a big impact on the software side (as we’ve seen with the releases), and his streamlining of decision making was one of the reasons software got better. And no, no further insight as to why Emad and Lucid parted ways.
  • Lucid is using AlixPartners for organizational restructuring consultation. Bankruptcy headlines are clickbait.
  • Customer satisfaction and experience is front and center. The complaints about lease return difficulties turning off repeat buyers have been heard. Changes are being made, although it’s not entirely under Lucid’s control (goes through BofA). San Jose has some best practices that will be studied. One extended family has purchased/leased 12 Lucid vehicles over the years as repeat customers with Lucid being spread through word of mouth.
  • Service centers are expanding. Hiring headcount at existing service centers is also increasing.
  • Part of the problem with existing inventory is that there are over 100k possible configurations for the Gravity! This doesn’t make for a good customer experience and complicates production. This will be simplified for everyone’s benefit.
  • Although service is expanding, the focus is on producing cars with very low defect rates so that service won’t be needed in the first place.
  • Cosmos won’t be released until it’s truly production ready, although the urgency is still there (sorry, no date). For the Air and Gravity, internal targets were set and vehicles went into production before their time. The new management won’t make that mistake. As reported on this forum, Cosmos (camouflaged) is being tested on the road.
  • Point-to-point self-driving development is still going strong and we may get a release for the Gravity toward the end of the year. No promises, obviously.
  • Nuro/Uber robotaxi is also still going strong.
That’s all I can remember! Thank you to the Lucid staff for the conversation. I’m bullish on Lucid and the new management.
Click to expand...
Excellent information, thank you!
 
Saksak said:
Some insights from the San Jose center in California:
  • Silvio Napoli’s impact is being felt and the general sentiment is positive about the direction change, at least on the sales and service side (engineering wasn’t there). Lucid is transitioning from a mostly engineering focused company into a more well-rounded car company. Lucid’s branding and identity is undergoing refinement.
  • Silvio Napoli i...
That’s all I can remember! Thank you to the Lucid staff for the conversation. I’m bullish on Lucid and the new management.
Click to expand...
Thanks for the full report!

I did not get the invite since I believe they have seen enough of me at the Service Center already. :)
 
As a new owner of an off-lease 2023 AT, I went to the San Diego event to meet the service folks. I spent quite a bit of time chatting with the the service manager. I am getting my CCV2 upgrade on Monday and wanted to understand the process, e.g. how to check-in (will be greeted when I pull in), will there be a loaner (yes), will they do it in one day (yes, but depends on workload), and how does the routine maintenance work. He told me that when I come in on Monday he will sit down and go over the service history for the vehicle when it was under lease. He also gave me his cell phone number and told me to call him directly when needed.

I also asked about how the reorg was affecting service. He said they are being allowed to fill vacancies.

They were also showing off one of their new mobile service vehicles, a Gravity all tricked out with pretty red modular tool boxes accessible from the passenger door and the rear hatch.

It was worth the trip and my efficiency for the trip was: 16.6 miles at 5.06 mi/kWh down and 17 miles at 4.79 mi/kWH back. (Source: LucidTracker+ @HC_79 ) I hope these are indicative of road trip efficiency.
 
My family went to the San Jose SC, didn't get much chance to talk much with others since I was busy chasing my super excited toddlers.

Service folks were liking the impact so far from the new CEO. And both our Gravities were able to get their recall done and other minor things - pleasant surprise, thank you service folks!
 

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BS8899 said:
Sounds like a PR thing to pacify the discontent about SW problems. But no real substance viz-a-viz, ID SW problems and action plans.
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Why would they invite you to the studio to give you info about software improvements, sounds pretty silly…..it’s basically a meet and greet. No need to create a mountain out of an ant hill. Ghosh!!!

And for your info, new updates have improved the software tremendously…..if you bother to check.
 
Almost forgot..
At Houston I was told that the new orange seatbelt logo was NOT driven by any regulations
..rather someone inside the design center at Lucid voluntarily suggested the change and so it was 100% lucid...now let's start protesting so we get the original seat belt logo back..!
 
lucidtouringman said:
Almost forgot..
At Houston I was told that the new orange seatbelt logo was NOT driven by any regulations
..rather someone inside the design center at Lucid voluntarily suggested the change and so it was 100% lucid...now let's start protesting so we get the original seat belt logo back..!
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Off to a great start with their new software team.
 
lucidtouringman said:
Almost forgot..
At Houston I was told that the new orange seatbelt logo was NOT driven by any regulations
..rather someone inside the design center at Lucid voluntarily suggested the change and so it was 100% lucid...now let's start protesting so we get the original seat belt logo back..!
Click to expand...
If true, that's utterly absurd. With all the real problems that need fixing, and promised features that are still not implemented, if they are seriously spending cycles messing with the graphics of an already perfectly functional feature 'just because', it doesn't speak well to whichever SW management team okayed that work. I really hope it's the team that has now been replaced.
 
Thanks for the updates. Might have gone, if I had seen the e-mail invite before yesterday. It was in the junk mail folder, as it came from "[email protected]" which wasn't on my safe senders list yet. It was sent on Thursday afternoon, which wasn't a lot of notice.

I could have visited my car, which is still there in service. ;-)
 
doubletwist said:
If true, that's utterly absurd. With all the real problems that need fixing, and promised features that are still not implemented, if they are seriously spending cycles messing with the graphics of an already perfectly functional feature 'just because', it doesn't speak well to whichever SW management team okayed that work. I really hope it's the team that has now been replaced.
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I’m not sure how you expect a graphics designer to implement a feature that doesn’t exist, but okay.

It’s okay for more than one thing to be happening simultaneously. 🤷‍♂️
 
doubletwist said:
If true, that's utterly absurd. With all the real problems that need fixing, and promised features that are still not implemented, if they are seriously spending cycles messing with the graphics of an already perfectly functional feature 'just because', it doesn't speak well to whichever SW management team okayed that work. I really hope it's the team that has now been replaced.
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You don’t need a lot of bandwidth for that graphic so not a big deal and no need to get all tied up about it. . But agree, doesn’t look appealing.
 
Saksak said:
Some insights from the San Jose center in California:
  • Silvio Napoli’s impact is being felt and the general sentiment is positive about the direction change, at least on the sales and service side (engineering wasn’t there). Lucid is transitioning from a mostly engineering focused company into a more well-rounded car company. Lucid’s branding and identity is undergoing refinement.
  • Silvio Napoli is streamlining decision making with the new leadership team. Operations have improved. Emad Dlala had a big impact on the software side (as we’ve seen with the releases), and his streamlining of decision making was one of the reasons software got better. And no, no further insight as to why Emad and Lucid parted ways.
  • Lucid is using AlixPartners for organizational restructuring consultation. Bankruptcy headlines are clickbait.
  • Customer satisfaction and experience is front and center. The complaints about lease return difficulties turning off repeat buyers have been heard. Changes are being made, although it’s not entirely under Lucid’s control (goes through BofA). San Jose has some best practices that will be studied. One extended family has purchased/leased 12 Lucid vehicles over the years as repeat customers with Lucid being spread through word of mouth.
  • Service centers are expanding. Hiring headcount at existing service centers is also increasing.
  • Part of the problem with existing inventory is that there are over 100k possible configurations for the Gravity! This doesn’t make for a good customer experience and complicates production. This will be simplified for everyone’s benefit.
  • Although service is expanding, the focus is on producing cars with very low defect rates so that service won’t be needed in the first place.
  • Cosmos won’t be released until it’s truly production ready, although the urgency is still there (sorry, no date). For the Air and Gravity, internal targets were set and vehicles went into production before their time. The new management won’t make that mistake. As reported on this forum, Cosmos (camouflaged) is being tested on the road.
  • Point-to-point self-driving development is still going strong and we may get a release for the Gravity toward the end of the year. No promises, obviously.
  • Nuro/Uber robotaxi is also still going strong.
That’s all I can remember! Thank you to the Lucid staff for the conversation. I’m bullish on Lucid and the new management.
Click to expand...
Wow. It would have been worth the drive from Costa Mesa to San Jose to get this information. I couldn't understand why they even held an event there. I don't think a service manager was present. The "new software features" in the Air were limited to a controversial graphic design for seat belt warnings.

I'm generally on the tolerant side and genuinely love driving my AT, but this was really a waste of time. Fortunately, I'm only twenty minutes away from the studio and had a sandwich and an espresso, so I'm done complaining.
 
Saksak said:
Part of the problem with existing inventory is that there are over 100k possible configurations for the Gravity! This doesn’t make for a good customer experience and complicates production. This will be simplified for everyone’s benefit.
Click to expand...
That's not quite true!?
Which color
Which tyres which sdp and some packages... Yahts not many variations
 
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