Anyone else getting this problem with notification in the app that the Lucid Charging Service is disabled? I’ve removed all cards, added 3 different cards one at a time and tried reinstalling the app without success. I contacted service and they said there are other with same problem and they are working on it. Just wondering if anyone has found a solution themselves.
Anyone else getting this problem with notification in the app that the Lucid Charging Service is disabled? I’ve removed all cards, added 3 different cards one at a time and tried reinstalling the app without success. I contacted service and they said there are other with same problem and they are working on it. Just wondering if anyone has found a solution themselves.
Was it the end of the free EA charging promo they had for a while?
Thanks for your reply.
I don’t think so. It’s a 2023 Air GT that I bought used directly from Lucid. The charging services worked a couple of times with EA until last weekend. I’m still able to do it manually, but would be nice for it to work properly.
I don’t think so. It’s a 2023 Air GT that I bought used directly from Lucid. The charging services worked a couple of times with EA until last weekend. I’m still able to do it manually, but would be nice for it to work properly.
I have the same issue on my new 26'' air i have yet to contact lucid ill post a update after i do.
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I know this sounds silly, but is the credit card that you added in the app marked as "default"?
If nothing is marked as "default" the service is disabled.
If nothing is marked as "default" the service is disabled.
It has worked reliably recently but there was a short period of time a few months ago where my app did this. I added a 2nd credit card and swapped the default when it popped up and then it worked for awhile.
Eventually it got back to the original card and has worked reliably since.
Eventually it got back to the original card and has worked reliably since.
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I had the same problem. After reading the scal_air response just now, I logged on to my account and discovered that my card was not marked as default. I deleted it and then re-entered it where I was given the option to make it default. I then went to my app and it the Lucid Charging service is now available showing that it works with Electrify America and Tesla.
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You may also find that this issue is charger location dependent. I was having this problem 100% of the time at a newish EA station that I was going to. I later found that I had that problem ONLY at that particular location. Other Phoenix Metro locations I tried were fine, as was every EA location we used on a 1,500 miles trip we took a few weeks ago.
I had this problem on Sunday 6/28 when I tried to charge at Electrify America in Baker, CA. I had to use my credit card to initiate the charge. I deleted my credit card and added it back. The the app kept saying charging service disabled, add credit card. Called customer service. They acknowledged there was a problem and would add me to the list of those with this issue. Next day I deleted my credit card and re-entered my card info. Now it appears to be working.
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Did you make sure to mark the card as "default"?
I think it was default when I first checked. It is definitely default now.
My credit card is marked as default and it’s still giving the issue.
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Some people have has success removing and adding another (or the same) credit card. Also, I recall that there may be terms and conditions that you must agree to enable the charging service. It may be better to do this on the website if it fails on the app again.