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Anyone ever had their child hurt by the 2nd row of a vehicle?

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vmwm5

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March 31st began the journey with my first electric vehicle ownership experience. I chose the Lucid Gravity Touring because it has a spacious 3rd row and drives more like a car than a SUV/Mini-van.

I read the reviews and watched the videos chastising the auto maker for poor quality of software and countless bugs. I waited until Lucid released some large software updates earlier this year (around Feb-ish) and watched the videos of some online Youtubers who were the most vocal about their issues and poor experiences with Lucid. Once they confirmed many of the big software issues were fixed I pulled the trigger.

What I hadn't expected was their poor engineering to affect my family in the way it has. During the first month of ownership we've experienced several bugs, one from the first day of delivery, others weekly. Worst yet, some aspects of the engineering are so poorly thought out and implemented that it actually injured my daughter, cutting her lower eye and causing swelling on her eye lid (needless to say a large amount of crying and screaming the moment it happened).

While waiting in the carpool pickup line for my daughter, the security Director at her school opened the rear passenger door to let her in. My daughter leaned inside the door and pressed the button on the side of the 2nd row seat back to allow the seat to move forward in order to gain access to the 3rd row where she likes to sit.

Unfortunately, the release mechanism of the seat back seems to be spring "loaded" and once the button was pressed, the seat back released and slammed forward at a high velocity hitting my daughter in the face directly on her left eye, leaving her cut, swollen, and red around her eye.

www.linkedin.com

Lucid Gravity Injured My Daughter

March 31st began the journey with my first electric vehicle ownership experience. I chose the Lucid Gravity Touring because it has a spacious 3rd row and drives more like a car than a SUV/Mini-van.
www.linkedin.com www.linkedin.com

The security Director and myself were in shock at what we witnessed happen to my daughter. Again, I accepted the fact that software bugs would be something I might need to deal with, although I didn't expect (nor want to accept) poor engineering to injury my family. Gaining access to the 3rd row in a family friendly car should not come with this type of peril. What happens when a mother holding her infant in one arm is standing too close to the 2nd row seat when the same button is pressed and the seat back slams forward against a tiny infant? If my 6 year old daughter could be injured, I can only imagine what might happen to a smaller child.

I've called Lucid customer care and explained the situation to them. They said I'd receive a call, but never did. I wrote an email to customer care. Never heard back. I'm sharing my story to help any potential families looking at the Lucid Gravity as a family friendly vehicle to understand the risks associated with putting your trust in an auto manufacturer who lacks the time-in-grade, maturity, and experience with how to make the interior of the car as safe as the exterior of the car.

Getting into and out of the car should be safe for children, not a hazard. Time to improve the safety of your vehicles Lucid.
 
Hi

I understand what your saying and I feel sorry for you

But honestly I think you are extremely overreacting

I can think of so many scenarios where a child or even a grown up could be injured because of how think works and it is related to any car

The seat belt in one of my cars from well known brand releasing sometime very fast to the point that the male joint will fly and hit me in the face or window , the solution is hold the seat belt when releasing it. Slowly by hand. I have checked all the cars are the same

You can stand in the front of a trunk of almost all the cars will hit you in the Face If you are not far enough and some cars will not even stop and it does not matter if you are grown up or child , it will keep going until it is fully open

I can remember many time and many situation where you will get in the third seat and the second seat will move backward and sequenze you based on previous save settings like infinity g35

Is it a bad design ? yes
Can it hurt someone? Yes
The solution is to be careful and know how your car works regardless of any brand
 
How many people got cut on the cybertruck..
But yeah, not making light of it for sure, I agree the force when the seat folds down is probably higher then it should be, it needs a soft close type mechanism. My 50k ford explorer has power third row which the gravity doesnt. Id much rather have the 2nd row fold down be a manual lever.
 
fadooly said:
Hi

I understand what your saying and I feel sorry for you

But honestly I think you are extremely overreacting

I can think of so many scenarios where a child or even a grown up could be injured because of how think works and it is related to any car

The seat belt in one of my cars from well known brand releasing sometime very fast to the point that the male joint will fly and hit me in the face or window , the solution is hold the seat belt when releasing it. Slowly by hand. I have checked all the cars are the same

You can stand in the front of a trunk of almost all the cars will hit you in the Face If you are not far enough and some cars will not even stop and it does not matter if you are grown up or child , it will keep going until it is fully open

I can remember many time and many situation where you will get in the third seat and the second seat will move backward and sequenze you based on previous save settings like infinity g35

Is it a bad design ? yes
Can it hurt someone? Yes
The solution is to be careful and know how your car works regardless of any brand
Click to expand...
The mansplaining here…..anything to excuse a defect.
 
I am VERY sorry your child and you experienced that. It should not have happened, I do not excuse Lucid’s part in it.
That said, I do think there’s mistake on both sides. I would not personally have allowed my 6 year old to operate the seat on any vehicle on their own bc of issues/accidents like this can happen. Kids get over excited and do silly stuff sometimes and can put themselves in harms way. I’ve not witnessed or done it myself, in this vehicle or our other 3rd row vehicle, anyone that would have moved their body in before the seat was clear. It’s just a case of best practice that we would do as and adult or an older child, but can totally see a young child being excited and not realizing what could happen.
That now also said, I want to reiterate that the seat should definitely not have done that and it certainly needs to be addressed by Lucid.

I hope I didn’t talk down or mansplain here. Just trying to put it all out here. I hope your daughter recovers and nothing like this ever goes wrong again. As a dad, I’d be highly upset too.
 
Come on Lucid, at least talk to the man. Call it an "unfortunate incident" if the lawyers force you to. That's just common courtesy which apparently not very common with auto makers these days. Is ignoring injury complaints to a child from a new customer who just dropped a ton of money with you the status quo with Lucid?

Compromise nothing. Do the right thing. Right? Apparently not. :mad:
 
With any automaker, an issue like this is going straight to the legal department before there is a response. That is never a speedy process.
 
Not a bit surprised you aren’t getting any response from Lucid. It’s verging on dangerous how unresponsive service has become.
 
jbrichgels said:
Not a bit surprised you aren’t getting any response from Lucid. It’s verging on dangerous how unresponsive service has become.
Click to expand...
*some service departments. Rocklin still MVP!

But yeah what would Lucid even say? Plus I’ve dealt with their legal department, they’ll just say it was her fault and he’s trying to smear the company.
 
I have an elementary school aged child too, so I definitely sympathize with the emotions swirling around when your kid gets hurt. The situation is certainly unfortunate. I have an Air, not a Gravity, and maybe seeing things in person would be clearer but I watched the video on your LinkedIn post of the seat moving and honestly, it looked exactly like every other seat I've interacted with. In fact, I would say it moved slower than most of the ones I've dealt with. My point isn't to diminish the concern for your child, but maybe to level set what you should expect from Lucid. A slower/safer movement would be nice but realistically I don't think Lucid is going to take any blame for this and would guess changing the seat behavior wouldn't be high on their priority list given everything else going on. I hope your daughter has recovered and that both of you can enjoy the car for its other traits.
 
For those of you who haven't actually interacted with the 2nd row seat of the gravity, I would suggest you take a moment to do so before you suggest it "looks like every other seat you've interacted with...". There's 2 aspects to the movement, the speed of the release and the force of the seat back after the release.

What you cannot tell by the video is the "force" it hits a person with. I would also say that in all the SUVs we've owned not one has a release mechanism with this type of speed or force. So sure, everything is relative to each person's perspective. But you should really take a moment to see a gravity in person and hit the release mechanism and feel it to understand what is really going on. Our perspective is shaped by owning and using BMW X7 and Mercedes GLS SUVs. Neither has such a release mechanism and both are actually quite slow and controlled. Vastly different in both speed of release and more importantly force of the movement.

Lastly, this isn't a smear campaign. Rather it's an opportunity to improve and get better and yes I do think there's acknowledgement that someone on the engineering side could do better here. While every car can operate differently, I would expect some amount of industry experience to be applied here when designing the car features. There's a reason why automatic trunk closing mechanisms move slow for example. If an engineer speeds up the closing mechanism 2x or 3x and then someone gets hurt, is the acceptable response "you should have known and/or moved out of the way" ?
 
Sorry to hear about your daughter's injury and hopefully she recovers quickly. I think the seat does come forward quickly. Its an electronic release, but I think it's also a gravity-based move forward. ANd it's a heavy seat back, as we all know, especially on the 60% side. So yes, if you or your kids or pet are in the way of that release, it can hurt and injure. Definitely need to be careful.

However, I would submit that many cars I have owned have a very rapid gravity release of the seatback collapsing forward. Virtually all manual lever release seatbacks collapse just as fast forward and would injure someone if they were in the way. The fact that Gravity has an electronic button release suggests that maybe it should have a controlled fall forward, but obviously it doesn't. It's heavy to move it back into place. I do wonder if they will change the 2nd row for future versions of the car, but apparently 2027 is not any different.
 
vmwm5 said:
For those of you who haven't actually interacted with the 2nd row seat of the gravity, I would suggest you take a moment to do so before you suggest it "looks like every other seat you've interacted with...". There's 2 aspects to the movement, the speed of the release and the force of the seat back after the release.

What you cannot tell by the video is the "force" it hits a person with. I would also say that in all the SUVs we've owned not one has a release mechanism with this type of speed or force. So sure, everything is relative to each person's perspective. But you should really take a moment to see a gravity in person and hit the release mechanism and feel it to understand what is really going on. Our perspective is shaped by owning and using BMW X7 and Mercedes GLS SUVs. Neither has such a release mechanism and both are actually quite slow and controlled. Vastly different in both speed of release and more importantly force of the movement.

Lastly, this isn't a smear campaign. Rather it's an opportunity to improve and get better and yes I do think there's acknowledgement that someone on the engineering side could do better here. While every car can operate differently, I would expect some amount of industry experience to be applied here when designing the car features. There's a reason why automatic trunk closing mechanisms move slow for example. If an engineer speeds up the closing mechanism 2x or 3x and then someone gets hurt, is the acceptable response "you should have known and/or moved out of the way" ?
Click to expand...
Firstly, I'm sorry to hear about your daughter and hope the recovery was simple and uneventful. <3

Fwiw, every 2nd row seat I've owned works roughly the same way as this one, including the 'second' release. This one has a bit more weight, and thus a bit more momentum, but I did not find it overly forceful or unruly.

I know it's an unpleasant and frustrating thing to have happen, but it does strike me as an accident and not a design flaw or malfunction.

I know that's not what you want to hear, but I just wanted to be clear that my experience with other SUVs roughly matches the Gravity's mechanism.
 
vmwm5 said:
March 31st began the journey with my first electric vehicle ownership experience. I chose the Lucid Gravity Touring because it has a spacious 3rd row and drives more like a car than a SUV/Mini-van.

I read the reviews and watched the videos chastising the auto maker for poor quality of software and countless bugs. I waited until Lucid released some large software updates earlier this year (around Feb-ish) and watched the videos of some online Youtubers who were the most vocal about their issues and poor experiences with Lucid. Once they confirmed many of the big software issues were fixed I pulled the trigger.

What I hadn't expected was their poor engineering to affect my family in the way it has. During the first month of ownership we've experienced several bugs, one from the first day of delivery, others weekly. Worst yet, some aspects of the engineering are so poorly thought out and implemented that it actually injured my daughter, cutting her lower eye and causing swelling on her eye lid (needless to say a large amount of crying and screaming the moment it happened).

While waiting in the carpool pickup line for my daughter, the security Director at her school opened the rear passenger door to let her in. My daughter leaned inside the door and pressed the button on the side of the 2nd row seat back to allow the seat to move forward in order to gain access to the 3rd row where she likes to sit.

Unfortunately, the release mechanism of the seat back seems to be spring "loaded" and once the button was pressed, the seat back released and slammed forward at a high velocity hitting my daughter in the face directly on her left eye, leaving her cut, swollen, and red around her eye.

www.linkedin.com

Lucid Gravity Injured My Daughter

March 31st began the journey with my first electric vehicle ownership experience. I chose the Lucid Gravity Touring because it has a spacious 3rd row and drives more like a car than a SUV/Mini-van.
www.linkedin.com www.linkedin.com

The security Director and myself were in shock at what we witnessed happen to my daughter. Again, I accepted the fact that software bugs would be something I might need to deal with, although I didn't expect (nor want to accept) poor engineering to injury my family. Gaining access to the 3rd row in a family friendly car should not come with this type of peril. What happens when a mother holding her infant in one arm is standing too close to the 2nd row seat when the same button is pressed and the seat back slams forward against a tiny infant? If my 6 year old daughter could be injured, I can only imagine what might happen to a smaller child.

I've called Lucid customer care and explained the situation to them. They said I'd receive a call, but never did. I wrote an email to customer care. Never heard back. I'm sharing my story to help any potential families looking at the Lucid Gravity as a family friendly vehicle to understand the risks associated with putting your trust in an auto manufacturer who lacks the time-in-grade, maturity, and experience with how to make the interior of the car as safe as the exterior of the car.

Getting into and out of the car should be safe for children, not a hazard. Time to improve the safety of your vehicles Lucid.
Click to expand...
So sorry for the incident! Glad she wasn't hurt worse.

When I am picking up people who don't know the car, i release the seat before i even head to where I am going - that way, they don't have the question "How do I do thiis?", it doesn't come flying forward and, most importantly, they don't hear the motor using every bit of it's power to slowly grind the seat forward.

One of my 12 year old grandson's kids heard the motor once and said "THAT doesn't sound right!" From the mouth of babes! :)
 
It’s similar with the 3 row Model Y. If you hit the wrong button for the middle row it will smack the seat down on anyone sitting there. It’s just the way vehicle seats are designed, it’s not just a Lucid issue.
 
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