On another note... Where can you buy these "buybacks"? They tend to be really really good deals!
Gravity DE Arbitration Victory
- Thread starter jace
- Start date
- Joined
- Nov 19, 2021
- Messages
- 16,027
- Reaction score
- 22,019
- Location
- Cupertino, CA
- Cars
- Air DE-P, Gravity DE
- Air DE Number
- 241
- Gravity DE Number
- 013
- Referral Code
- Q1BTN5Y3
There is nothing on the screen to “peel” unless you still have the factory plastic on it. Do you? (You wouldn’t be the first)
Yes there is, the screen is mounted with adhesive to a curved base. On the one I have it’s peeled a little bit. I wouldn’t have noticed except when I wiped the display I noticed the section below “zen” moved a bit. I can press it in and out about 1/8”. I’ve had other screens do that. Maybe pop was a better term.
- Joined
- Nov 19, 2021
- Messages
- 16,027
- Reaction score
- 22,019
- Location
- Cupertino, CA
- Cars
- Air DE-P, Gravity DE
- Air DE Number
- 241
- Gravity DE Number
- 013
- Referral Code
- Q1BTN5Y3
Oh, interesting, that wasn't what I thought you meant. Can you take a pic or video? I've never seen that, but would be good to look out for.
- Joined
- Feb 15, 2024
- Messages
- 825
- Reaction score
- 1,245
- Cars
- S Plaid, 911, Cayenne
Exactly. Lucid didn’t offer anything - they lost and were required to do the buyback. They can’t hold the “plaintiff” to any NDA at all since there was no consideration from them.
Right there on this ‘26 you can push it, it’s about 1/8” off the frame.
Attachments
- Joined
- Apr 1, 2026
- Messages
- 46
- Reaction score
- 42
- Location
- NYS (Upstate! Not NYC)
- Cars
- 2026 Lucid Gravity GT AG
- Referral Code
- R5A66608
I have noticed the same kind of thing on the bottom right edge of the clear view cockpit screen. Although after I was pressing it in a bunch one night and hearing it click each time, I couldn’t replicate it the next day. So either I fixed it or it’s intermittent , maybe related to temperature etc. and I agree it’s more of a popping out, not peeling.
Quick update for the community following my recent BBB arbitration victory against Lucid. I officially surrendered the vehicle and keys at the service center this past Friday, May 15th. What a relief to thave this out of my ownership / possesion.
However, even with a formal repurchase order in hand, the headache isn’t quite over. Lucid's mediation / legal team is currently trying to use an incorrect mileage calculation to shave over $2,000 off my final refund. Instead of calculating the usage offset from the mileage of my first reported defect (per standard statutory equity), they are trying to charge me for miles driven while the vehicle was actively failing, while it was being driven back and forth to service, and while it sat waiting out the arbitration timeline.
It is completely clear they are trying to minimize payouts as they quietly navigate a growing number of buyback cases on this platform.
Just like I refused their initial $7,500 "goodwill" cash settlement to keep the car, I refuse to accept a compromised final calculation. Incredible mechanical hardware means absolutely nothing if the software layer is broken and customer support uses bureaucratic loopholes instead of backing up the "Compromise Nothing" promise.
I am here to help. I have spent dozens of hours researching the process, consulting with a specialized Lemon Law attorney, and archiving precise data points. If you are currently feeling let down by your Gravity, or if you are considering navigating the BBB buyback process yourself, please feel free to DM me. I am more than happy to share my full data points, escalation strategies, and lessons learned to help you put a painful and disappointing ownership experience behind you.
However, even with a formal repurchase order in hand, the headache isn’t quite over. Lucid's mediation / legal team is currently trying to use an incorrect mileage calculation to shave over $2,000 off my final refund. Instead of calculating the usage offset from the mileage of my first reported defect (per standard statutory equity), they are trying to charge me for miles driven while the vehicle was actively failing, while it was being driven back and forth to service, and while it sat waiting out the arbitration timeline.
It is completely clear they are trying to minimize payouts as they quietly navigate a growing number of buyback cases on this platform.
Just like I refused their initial $7,500 "goodwill" cash settlement to keep the car, I refuse to accept a compromised final calculation. Incredible mechanical hardware means absolutely nothing if the software layer is broken and customer support uses bureaucratic loopholes instead of backing up the "Compromise Nothing" promise.
I am here to help. I have spent dozens of hours researching the process, consulting with a specialized Lemon Law attorney, and archiving precise data points. If you are currently feeling let down by your Gravity, or if you are considering navigating the BBB buyback process yourself, please feel free to DM me. I am more than happy to share my full data points, escalation strategies, and lessons learned to help you put a painful and disappointing ownership experience behind you.
Last edited:
so what are you going to get now?
- Joined
- Nov 18, 2022
- Messages
- 1,601
- Reaction score
- 1,326
- Cars
- Lucid Air Grand Touring
Is there any public data available on the number of buybacks Lucid has done over the years? Does BBB or other organization keep such statistics?
I have a Rivian R1S TriMax. I backfilled the Lucid with a 7 seat Model Y for now. Rivian lease ends this fall. Hoping Tesla YL or other Tesla larger SUV enters market. Otherwise likely will buy Rivian.
This has been super useful to me too I have arbitration next week. It’s amazing how petty Lucid can be when it comes to this, I am going through similar.
Good question.
The best place to look for that pattern is the National Highway Traffic Safety Administration (NHTSA) database. While individual manufacturer buyback data and private arbitration details are legally shielded by non-disclosure agreements, the NHTSA publicly logs all consumer safety complaints, manufacturer technical service bulletins (TSBs), and federal recalls.
When you look at the sheer ratio of software and drivetrain complaints on a low-production, newly launched platform like the Gravity, it becomes statistically clear that these issues span far beyond any single isolated vehicle. The data patterns are exactly what gave me the roadmap to win my case, and it’s why a growing network of owners are choosing to step up, compare notes, and hold the manufacturer accountable
- Joined
- Nov 18, 2022
- Messages
- 1,601
- Reaction score
- 1,326
- Cars
- Lucid Air Grand Touring
The opening page on the NHTSA site is to report a problem. In doing so, one has to enter VIN, name etc..
Is there a link you can refer to us to just look at the data without initiating a report of a problem?
You'd think owner experience and reputation would be worth more than $2000
I’m telling you I can confirm his whole ordeal. Lucid is beyond petty and aggravating behind the scenes they are NOT cool.
They’ve had my car over 2 months total, and are furiously denying lemon law because they say the weeks and weeks they just had the car sitting torn apart waiting for parts doesn’t count. It’s insane to even claim that their logistics failure is the customers fault. They treat you bad and are aggressive and rude.
- Joined
- Jun 20, 2023
- Messages
- 6
- Reaction score
- 6
- Cars
- LUCID Air Touring
- Air DE Number
- 0
Thank you for sharing this. Reading your experience honestly resonates with many of the frustrations I’ve been dealing with on my 2023 Lucid Air Touring lease.
I leased the vehicle in June 2023 at a premium monthly payment (~$1,625/month) and also paid ~$9K for DreamDrive Pro based on the expectation of a future-ready platform with meaningful OTA updates and technology improvements. Nearly 3 years later, I still feel like early adopters were left behind while newer platforms like the Gravity are receiving more advanced functionality and attention.
Some of the issues I’ve personally experienced:
I genuinely wanted Lucid to succeed. The hardware, design, and efficiency are impressive, which is why many of us committed to the brand early. But the ownership experience, software maturity, communication, and support processes have created significant frustration.
After reading your BBB Auto Line experience, I’m now seriously considering whether I should formally document and pursue my concerns as well. Appreciate you sharing the level of documentation and preparation involved—it’s helpful for other owners trying to understand their options.
I leased the vehicle in June 2023 at a premium monthly payment (~$1,625/month) and also paid ~$9K for DreamDrive Pro based on the expectation of a future-ready platform with meaningful OTA updates and technology improvements. Nearly 3 years later, I still feel like early adopters were left behind while newer platforms like the Gravity are receiving more advanced functionality and attention.
Some of the issues I’ve personally experienced:
- Real-world range nowhere close to expectations (roughly ~170–180 miles vs expected ~340 at 80% charge)
- Front/rear protection engaging with no obstacles
- TPMS warnings appearing incorrectly despite proper tire pressure
- Auto park functionality unreliable
- Mobile key / Bluetooth delays requiring manual reconnects
- Slow Android Auto experience
- Continued “future update” responses without meaningful resolution
- Issues dismissed as “working as designed”
- Told to reproduce intermittent issues multiple times before consideration
- Software concerns repeatedly deferred as future updates
- Pressure to close service requests despite unresolved concerns
I genuinely wanted Lucid to succeed. The hardware, design, and efficiency are impressive, which is why many of us committed to the brand early. But the ownership experience, software maturity, communication, and support processes have created significant frustration.
After reading your BBB Auto Line experience, I’m now seriously considering whether I should formally document and pursue my concerns as well. Appreciate you sharing the level of documentation and preparation involved—it’s helpful for other owners trying to understand their options.
- Joined
- Nov 18, 2022
- Messages
- 1,601
- Reaction score
- 1,326
- Cars
- Lucid Air Grand Touring
I've been critical about Lucid's claimed range (which are based on EPA 5 cycle testing, plus Lucid's fudge factor). But your quoted "Real-woorld" range is exceptionally low.
Can you help ud with the following:
> how did you measure these range numbers? In-car metrology? Running from what SoC to what Soc?
> what size tires di you have?
> how fast were you driving?
> ambient temperature ?
- Joined
- Aug 7, 2024
- Messages
- 665
- Reaction score
- 1,084
- Cars
- S75D, Gravity DE
OP, sorry for your experience. It sucks. Hope you are able to get out of this with as much peace of mind as possible.
In your post, you stated you had to "Sav[e] every text, email, video , pic time stamp and work order to prove that Lucid was aware of defects they failed to document formally." I am suddenly finding this a bit sinister considering my recent service experience and documentation. My key fobs are performing miserably; they fail to unlock the car on approach most of the time, and fail to lock it on exit most of the time. My car was in service for multiple reasons, but I asked them to look at the key fob as well. Even though this was a zero dollar warranty service, I was asked to sign off on a repair statement that included:
Concern: Customer states they are still receiving intermittent key concerns. The key is not responding after recent update.
Cause: Unable to duplicate customer concern at this time.
Corrections: Checked operation of both key fobs, found both working as designed. Checked key fob firmware and found both keys updated to the latest
software. Checked batteries and found both slightly low at 3v, put new batteries in key fobs. At this time vehicle is operating as designed
I know this isn't true, because I was getting the "Your vehicle is still unlocked. Tap it to lock." notifications in my app while it was in for service, the fobs actually appear to be working worse since my service, and the service advisor admitted in person that she knew there were key issues, but that this was a known software issue and wasn't a hardware issue so there was nothing they could do at the service center. I complained that I didn't like the "operating as designed" language, but what choice did I have? I wasn't that concerned about it at the time, but on reading your note, suddenly I realized I have signed off on a paper trail that says the car doesn't have a problem that we all know is a problem.
I'm living with my bugs more happily than others, but I do have many bugs, and most of them have not really been solved (key fob locking and unlocking, key fob not always detected to start the car, seat entry/exit issues, warning lights, terrible bluetooth performance, "traffic cleared" alerts when traffic has not cleared, etc etc). I don't personally think I have the energy for a lemon law complaint, and I'm not there yet, but should I start to have more real issues (I'm honestly not sure whether or not my airbags are functioning right; there's lots of smoke but no way for me to really know what the warnings are about), I'm now realizing that I've already done at least one thing that appears explicitly designed to hurt my case.
In your post, you stated you had to "Sav[e] every text, email, video , pic time stamp and work order to prove that Lucid was aware of defects they failed to document formally." I am suddenly finding this a bit sinister considering my recent service experience and documentation. My key fobs are performing miserably; they fail to unlock the car on approach most of the time, and fail to lock it on exit most of the time. My car was in service for multiple reasons, but I asked them to look at the key fob as well. Even though this was a zero dollar warranty service, I was asked to sign off on a repair statement that included:
Concern: Customer states they are still receiving intermittent key concerns. The key is not responding after recent update.
Cause: Unable to duplicate customer concern at this time.
Corrections: Checked operation of both key fobs, found both working as designed. Checked key fob firmware and found both keys updated to the latest
software. Checked batteries and found both slightly low at 3v, put new batteries in key fobs. At this time vehicle is operating as designed
I know this isn't true, because I was getting the "Your vehicle is still unlocked. Tap it to lock." notifications in my app while it was in for service, the fobs actually appear to be working worse since my service, and the service advisor admitted in person that she knew there were key issues, but that this was a known software issue and wasn't a hardware issue so there was nothing they could do at the service center. I complained that I didn't like the "operating as designed" language, but what choice did I have? I wasn't that concerned about it at the time, but on reading your note, suddenly I realized I have signed off on a paper trail that says the car doesn't have a problem that we all know is a problem.
I'm living with my bugs more happily than others, but I do have many bugs, and most of them have not really been solved (key fob locking and unlocking, key fob not always detected to start the car, seat entry/exit issues, warning lights, terrible bluetooth performance, "traffic cleared" alerts when traffic has not cleared, etc etc). I don't personally think I have the energy for a lemon law complaint, and I'm not there yet, but should I start to have more real issues (I'm honestly not sure whether or not my airbags are functioning right; there's lots of smoke but no way for me to really know what the warnings are about), I'm now realizing that I've already done at least one thing that appears explicitly designed to hurt my case.
Okay so they did a similar thing to me, which is resulting in my own lemon law case going to arbitration.
My passive entry quit working. Car got shipped to Seattle. After a couple weeks, Seattle says "replaced key fob batteries, problem fixed, working as designed" and shipped the car back. The problem is i dont use the fobs this was never about the fobs! So they diagnosed the wrong issue and called it cured. Then service realligned, and they shipped the car to Rocklin. Rocklin pointed out the massive mistakes that Seattle did, including that I had three defective door handles, and one improperly repaired handle.
So what one shop diagnosed as a "fob issue" and repaired it, wasn't a fob issue at all. So it was just a rush to close the ticket and ship the car back. Lucid Rocklin and their engineers diagnosed the real issue was 3 handles with broken internals and replaced all three and shipped the car back. Two days later, ALL FOUR door handles quit working. Now the car is in queue to get shipped back, again, to California.
What I'm saying is that somehow Lucid keeps misdiagnosing all these issues, leading to these massively long and costly service times. Hopefully this is thier first line item to fix because it has to be costing them millions and millions of dollars in unnecessary costs, and as a customer its just unacceptable. I also feel bad for the service guys, they follow the repair items they are given, but they are frequently the wrong issue or wrong symptom!
Lucid's response? They are saying the MONTHS the car has been out of service is due to their own mistakes ("QA repairs") and shouldn't count towards lemon law and I am being unreasonable because they are just fixing their own failed repairs. IT IS INSANE.