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Gravity Delivery Appointment Cancelled by Lucid

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davemadeja

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I had my Gravity delivery appointment set for Aug. 15 in Seattle. That morning the Delivery Manager called me and said they had to cancel my appointment because they were told by higher Lucid authority to put a hold on my delivery. Initially he said they did not tell him why. But later he did say he didn’t think it was a fleet wide issue, but that my Gravity needed to undergo further diagnostic testing? They have had my car in Seattle for 2 weeks, delivery delayed by a defective 2nd row seat belt, although he said that issue was not the current problem. Frustrating delivery process.
 
It is not unusual for cars to need some touch up before delivery. The Germans, for example, have extensive repair facilities at their ports. But, if it were me, I would not now accept delivery unless and until I was told what was wrong and what they did to fix it. These predelivery repairs are treated as part of the build of the car so they do not appear on Carfax. I would want to make sure that the repairs were reasonable for what went wrong. Hopefully, Lucid will tell you that.
 
davemadeja said:
I had my Gravity delivery appointment set for Aug. 15 in Seattle. That morning the Delivery Manager called me and said they had to cancel my appointment because they were told by higher Lucid authority to put a hold on my delivery. Initially he said they did not tell him why. But later he did say he didn’t think it was a fleet wide issue, but that my Gravity needed to undergo further diagnostic testing? They have had my car in Seattle for 2 weeks, delivery delayed by a defective 2nd row seat belt, although he said that issue was not the current problem. Frustrating delivery process.
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I had the same thing happen. Our Gravity delivery was scheduled for 4 PM on 8/16 and I got the call around 10 AM the same day saying there was a hold on all Gravity deliveries. They said they hoped to resume deliveries this week.
 
Steveinarizona said:
It is not unusual for cars to need some touch up before delivery. The Germans, for example, have extensive repair facilities at their ports. But, if it were me, I would not now accept delivery unless and until I was told what was wrong and what they did to fix it. These predelivery repairs are treated as part of the build of the car so they do not appear on Carfax. I would want to make sure that the repairs were reasonable for what went wrong. Hopefully, Lucid will tell you that.
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For sure I am asking what the issue is. So far, as of noon the next business day, Lucid hasn’t told the Seattle Service Center what the issue is yet. I hope they give me the real story. I asked if they had any other Gravities also being held and was told due NDA’s they could not tell me that. The delivery manager said he will update me by the end of business today.
 
Atlantian said:
I had the same thing happen. Our Gravity delivery was scheduled for 4 PM on 8/16 and I got the call around 10 AM the same day saying there was a hold on all Gravity deliveries. They said they hoped to resume deliveries this week.
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OK I was told they did not think it was fleet wide, but maybe it is. Did they know anymore about what the issue is?
 
davemadeja said:
OK I was told they did not think it was fleet wide, but maybe it is. Did they know anymore about what the issue is?
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If I remember correctly they said it was nationwide. I did call the SC around noon and they still did not know why deliveries are on hold. I'm hoping my Sales Specialist calls me tomorrow with an update.
 
Miami_Lucid_Man said:
Better for them to hold it up now then deliver you a car that has an issue. Still annoying I agree.
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Sure we want a safe car and major bugs addressed but the delivery hold order contained no info why. Still 1 whole business day later & my Service/delivery center has no reason why. You would think Lucid would put out a bulletin or at least a service manager could call to find out. My manager said no contact for info is available to him. Not good customer service by Lucid, albeit a short period of time thus far.
 
davemadeja said:
Sure we want a safe car and major bugs addressed but the delivery hold order contained no info why. Still 1 whole business day later & my Service/delivery center has no reason why. You would think Lucid would put out a bulletin or at least a service manager could call to find out. My manager said no contact for info is available to him. Not good customer service by Lucid, albeit a short period of time thus far.
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I posted in a different thread earlier and just came across this. My delivery for my Black DE/Tahoe interior was originally scheduled for today. Over the weekend, my SA informed me that we have to hold the car until this coming Saturday the 23rd. No explanation was given except some vague "service needs more time to get the car ready"...This is at the West Palm Beach location in FL. Definitely sounds like a "stop order" on all sales across the country for this week....let's see if they deliver this Saturday..
 
As of Wednesday afternoon, 3 full business days after the delivery hold, still absolutely no information is available from Lucid on what the hell is going on with delayed Gravity deliveries?? Come on Lucid this is not good customer care.
 
I feel for you man. I’d be frustrated too. But you are one of the first few in the entire world getting that vehicle. If they notice something wrong last minute, let them fix it. It’s coming but you’re an earlier adopter with all the pros and cons associated with it.

I agree they could have better communication.
 
Miami_Lucid_Man said:
I feel for you man. I’d be frustrated too. But you are one of the first few in the entire world getting that vehicle. If they notice something wrong last minute, let them fix it. It’s coming but you’re an earlier adopter with all the pros and cons associated with it.

I agree they could have better communication.
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Yeah being an early adopter has it’s downsides. Don’t understand why they can’t be transparent and put out some info. Plus the Gravities that have already been delivered are not recalled, they are out driving around. My service manager says his deliveries have not had any major issues reported by owners.
 
davemadeja said:
Yeah being an early adopter has it’s downsides. Don’t understand why they can’t be transparent and put out some info. Plus the Gravities that have already been delivered are not recalled, they are out driving around. My service manager says his deliveries have not had any major issues reported by owners.
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Because there is a big difference between swapping in a new part/fixing an old one vs a recall
 
Just FYI - my GDE was one that was pushed from last week to Sat 8/23. Today I was called by the Delivery Manager in HOU and by my SA and we're all on and confirmed for 8/23.
 
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