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Lucid Lemon Law

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Luciyan

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Anyone had success in a lemon law case against Lucid?
I am in Dallas and the lawyer I consulted said that he has no experience dealing with Lucid. Its hard for him to estimate legal fees in such case.
He agrees that the car is a lemon. Its still in service for a recall related issue. Today is the 50th day of the car in service.
I want to know if Lucid did a buyback or they replaced the car? Did they pay legal fees too and if so, what dollar amount in legal was covered by Lucid?
 
Luciyan said:
Anyone had success in a lemon law case against Lucid?
I am in Dallas and the lawyer I consulted said that he has no experience dealing with Lucid. Its hard for him to estimate legal fees in such case.
He agrees that the car is a lemon. Its still in service for a recall related issue. Today is the 50th day of the car in service.
I want to know if Lucid did a buyback or they replaced the car? Did they pay legal fees too and if so, what dollar amount in legal was covered by Lucid?
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You would be best to speak to Lucid directly about your car and see what can be done. The moment you engage a lawyer they won’t speak to you.

Going to a lawyer with ANY company should be an absolute last resort. Should always try to resolve the issues directly with them.
 
On the Audi E-tron forum, there was mention of lawyers who specialize in lemon law cases. It sounded like they got results. Hiring a lawyer to discuss your options is never a bad idea. Whether you want to take the nuclear option and have the lawyer contact Lucid is a whole different question.

Edit: I was just looking through the various lemon law threads there, and it appears no one got much traction until they contacted Audi directly.
 
Last edited:
L-Dude said:
On the Audi EV forum, there was mention of lawyers who specialize in lemon law cases. It sounded like they got results. Hiring a lawyer to discuss your options is never a bad idea. Whether you want to take the nuclear option and have the lawyer contact Lucid is a whole different question.
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Simple then. Just google lemon lawyer and you’ll be given plenty of bottom feeders.

In all honesty, you just need to see what the criteria is for your state and if you think you meet that then you can speak to Lucid directly and present your case.
 
HC_79 said:
Simple then. Just google lemon lawyer and you’ll be given plenty of bottom feeders.

In all honesty, you just need to see what the criteria is for your state and if you think you meet that then you can speak to Lucid directly and present your case.
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Well its always easy to take pot shots at lawyers, but my take away from reading about others' experiences was that lawyers who specialized in lemon laws brought a lot of experience and expertise to the table. I don't care either way--I'm just relating what I read.
 
Bobby said:
If you really want to go that route, contact Lucid first. As soon as you involve a lawyer their options are strictly limited.
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I reached out to the customer service team and they told me to speak with the sales team. The sales team is now telling me to talk to the service team. Both of them are ccd on the email.
I m really getting frustrated at this point. I feel i m hitting a wall here.
 
Luciyan said:
I reached out to the customer service team and they told me to speak with the sales team. The sales team is now telling me to talk to the service team. Both of them are ccd on the email.
I m really getting frustrated at this point. I feel i m hitting a wall here.
Click to expand...
Having been through a lemon law case (not with Lucid), I can assure the process is extremely slow. Also, you need to check the laws in your state because you have to give the manufacturer a specified amount of time to fix/resolve the issue. Typically if it cannot be fixed they will buy the car back from you; however, if you involve an attorney you might not get the outcome you are expecting because prior to the lawyer they will be more willing to make the customer happy and just resolve the problem. I can tell you in my case I was extremely happy though it took several months to complete and this was AFTER the car was in the shop for nearly 4 months. I ended up buying my Lucid as a result of that car. Hang in there it is extremely frustrating and it doesn't matter what manufacturer you're dealing with.
 
Luciyan said:
I reached out to the customer service team and they told me to speak with the sales team. The sales team is now telling me to talk to the service team. Both of them are ccd on the email.
I m really getting frustrated at this point. I feel i m hitting a wall here.
Click to expand...
Sounds like you need to escalate to the general manager of that facility.
 
L-Dude said:
Well its always easy to take pot shots at lawyers, but my take away from reading about others' experiences was that lawyers who specialized in lemon laws brought a lot of experience and expertise to the table. I don't care either way--I'm just relating what I read.
Click to expand...
I had a successful lemon law on my Tesla MX 2 years ago. Tesla kept on asking more chances to repair but the issue kept on coming back. They said no to the buyback but when I got this law firm involved they agreed to buy it back at the purchase price.
Their legal fees were around $10k. Tesla paid half and remaining came from the buyback.
I contacted the same law firm but they have not heard or worked with lucid before. Which seems to be a big factor in calculating legal fees.
 
Mirage said:
Having been through a lemon law case (not with Lucid), I can assure the process is extremely slow. Also, you need to check the laws in your state because you have to give the manufacturer a specified amount of time to fix/resolve the issue. Typically if it cannot be fixed they will buy the car back from you; however, if you involve an attorney you might not get the outcome you are expecting because prior to the lawyer they will be more willing to make the customer happy and just resolve the problem. I can tell you in my case I was extremely happy though it took several months to complete and this was AFTER the car was in the shop for nearly 4 months. I ended up buying my Lucid as a result of that car. Hang in there it is extremely frustrating and it doesn't matter what manufacturer you're dealing with.
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Lol. Same I bought lucid after lemon law with Tesla on non functioning falcon doors. With lawyer it took close to 3 months but he was positive that Tesla always buyback, which did end up happening. My case was his 4th buyback with Tesla that year.
 
scal_air said:
Sounds like you need to escalate to the general manager of that facility.
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The best way to do that will be through the customer care number? I can try calling it tomorrow. Usually takes multiple attempts to actually get to someone.
The roadside assistance is quick but the customer service is a hit or miss.
 
Luciyan said:
Lol. Same I bought lucid after lemon law with Tesla on non functioning falcon doors. With lawyer it took close to 3 months but he was positive that Tesla always buyback, which did end up happening. My case was his 4th buyback with Tesla that year.
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Just be cautious with the lawyer as I was able to get the full purchase price of my vehicle back after driving it for over 5 years without an attorney. If you've been through it before you already know and I'm sorry you're dealing with this especially with your Lucid. I love my Lucid and I hope I never have to go through that process again. Best of luck man, I hope you get it resolved quickly.
 
I would escalate internally first, but if you end up choosing to do it the hard way (or your hand is forced somehow), you can also arbitrate using the BBB Auto Line, likely saving money.
 
My lemon law case against lucid is pending. In my experience reaching out to customer service or anyone else at lucid will not be helpful. Feel free to reach out and I can tell you more about my experience. I'm quite disappointed in the car and the company.
 
+1 for the BBB Autoline. Depending on the state it may save on Attorney's fees. We went through this process last year with my wife's Genesis GV60. The entire process took about 3 months.
 
Luciyan said:
The best way to do that will be through the customer care number? I can try calling it tomorrow. Usually takes multiple attempts to actually get to someone.
The roadside assistance is quick but the customer service is a hit or miss.
Click to expand...
One of the disadvantages of not having a dealer network (of course there are many advantages as well) is that there is no one with power to intervene on your behalf. I had a BMW PHEV 3 series and it had constant battery problems. I finally decided enough was enough and prepared a letter to BMW stating that I was initiating the Arizona lemon law process with a CC to the general manager and the service manager of my dealership.

I had built a good relationship with the service manager. I handed him the letter and he perused it and told me he agreed with me and asked me to give him an hour. I agreed. he reached out to his BMW corporate contacts and within an hour BMW had agreed to buyback the car. The process went smoothly and I ended up ordering a 5 series PHEV built to my specifications. If BMW had not been so good about it, I would not have stayed with the company. Instead I had the 5 series for about 5 years before deciding it was time to go full electric and the only reason I left BMW was that they had gotten so ugly by that time (bugs bunny grills).

I would think that customer retention would be a desirable goal for any car maker. Hopefully Lucid figures this out.
 
In NJ the lemon law is very clear. I’m having major issues with my Lucid - going back to service tomorrow for the 4th time since I got the car 5 months ago. In NJ, it’s a lemon if it was not able to be repaired after 3 attempts AND the issue made the car unsafe. There is also a second category if the car was in service for ?I think) 21 days and it doesn’t have to be the same issue, but I think it does need to be a safety issue. I also think on NJ you have the option to get a refund or a replacement.

For me, I’ve been dealing with CS and corporate and they have been very professional and responsive. I’m just hoping they can finally fix it (dashboard screen doesn’t go on at times and the car won’t go into gear). This is the second time it’s going in for this specific issue.
 
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