Yep ... Costa Mesa is my closest SC, but NO appointments are available. I now have to drive 55 miles to Torrance this week for several issues I'm experiencing .. Lane departure, front collision not working when hot outside, AC barely functioning when DCFC and high pitch whine upon plugging in J1772 charger.
Torrance and BH have been great.
Glad you’re happy with service, we should all be so fortunate. My own recent experiences haven’t been so positive. While the service team at Tysons Corner has been exceptional at replacing the failed driving systems of my Air, thank you Giorgio, no one has ever gotten back to me, regarding the body damage done to my car by the tow truck. Is it up to me, isn't Lucid responsible? Frustrating.I know a lot of folks have shared frustration with Lucid service, so I wanted to offer a counterpoint based on my recent experience a few days ago with Lucid Service in Costa Mesa.
At 10:27 AM, I called Lucid Customer Care via the main line listed in the app about an issue. Super short wait time sub 5 minutes.
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By 12:43 PM, just over two hours later, my car was already en route to the service center.
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Lucid arranged a tow truck to come directly to my home. They coordinated everything, made it easy to hand off the key, and even asked for the access and gate codes in advance to streamline the process.
No hassle. No back and forth. Just clear communication and fast action.
I get that everyone’s experience can vary, but for me, Lucid handled this perfectly. Credit where credit is due.
I look forward to -hopefully- getting my car back before LA EV fest tho! Would be a shame not to show off.
I’d escalate this. Did you see the tow truck do the damage? I’d make an insurance claim and let your insurance start reaching out to the pertinent people as well.
