Having trouble getting a refund

newkidontheblock said:

When I leased my Lucid last August I was over charged by about $700.
I called customer care, and the person I spoke with tried to tell me that I was not owed a refund.
I sent him the receipt from Forsyth County GA, showing how much sales tax was paid. I was told that they will review it and issue a refund.
Four months have gone by and they have never gotten back to me with questions or a refund.

I will call them again, but hoping that someone else has run into this and has a suggestion for me.

Raj

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E.Lucidate said:

Had a similar issue for a different refund issue. Spent two weeks in it myself with zero progress. Finally called my local studio. Spoke with a manager there. She was great. She called the right people and issue was resolved in 24 hours.

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newkidontheblock said:

I did call my sales associate who was based in CA. She did not bother to respond as she has already sold the car and moved on.

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