Yes, I have been waiting to get my Gravity into the Tyson’s Corner Service center since November. Finally got the manager Ron to call me. He said he would call me back on the 17th to get my Gravity into service by the end of February. No call back. The vehicle has several mechanical and software...
Update. I called into Lucid Tyson’s Corner Service Center on February 6th and spoke to the service manager Ron after not getting a call back from 11/25. He apologized and said he didn’t get any messages from Aaron. He said he would definitely be speaking to Aaron. He apologized and said they...
Thank you. Unfortunately I don’t feel comfortable driving that far with all the issues. From my research it seems one or more of them point to issues with the front end drive unit.
It was a very long list. I tried providing Lucid with details that will help them troubleshoot the issues. The list for my previous service visit was longer and included date and times as well as photos and videos. They did fix a few issues, but missed a few too, and more have popped up. With...
Just finished up documenting the issue with my Gravity GT and emailed them to the Lucid Customer Service team. Hopefully, they will call tomorrow to get my service scheduled. This will be the 3 or 4th time my vehicle has been in for service, since delivery at the end of September.
Items...
I just called Lucid Customer Care and Star called the Tyson's Service Center and spoke to Aaron and he informed her that they were really backed up. He said they lost WiFi and internet for a few days. She also said that they were down to only one service representative (him/Aaron). She said...
I’ve been waiting for a call back from Lucid Tysons Corner Service Center since November 24th. All calls, text and emails have gone unanswered. My latest email on February 1, to both Tysons Corner Service Center and Lucid Headquarters Customer Service has gone unanswered. The issues with my...
I’ve had the same issue since I picked up my Gravity GT. The Tysons Corner Service Center couldn’t replicate it. I uploaded several videos for them. They said the traffic conditions where they were driving would not allow for them to go 55+. I let them know it was still there after my last...