- Joined
- Nov 14, 2026
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Posting this in case it helps anyone dealing with similar stuff.
We were really excited about our Gravity when we got it last fall, on paper it was perfect for us. But that doesn't matter much when the windows and doors don't work right.. Depending on how it failed either the window wouldn't go up or the door wouldn't close. Started pretty much right away and kept coming back no matter what they replaced. Then the rear drive unit failed and then the Air they gave us as a loaner died on the way to pick up our son from soccer practice and had to get towed. We got this as a family car and it ended up stranding us more than once in both our car and their loaners. Customer care answered maybe half of our emails and calls.. if that. It ended up in the service center over 2 months in our first 9 months of ownership.
I went through BBB Auto Line which in retrospect ended being a mistake. Lucid basically said the windows were an "annoying inconvenience" and not a real defect. They also argued a window stuck open while driving isn't a big deal, I shouldn't worry about rain or smoke (nearby wildfires), and theft isn't a concern because the Gravity has the best security on the market. Didn't even know how to respond to these during arbitration
The arbitrator still ordered the buyback. Lucid missed their own deadline, and it took another month and a half after that to actually get paid. I ended spending countless hours following up with both BBB and Lucid to make this process move forward.
Sounds like some of this is better on newer cars. We really did like the car, but after how this went I don't think we'd trust Lucid again.
If you're in the same spot I'd skip BBB and just go to a lemon law attorney. BBB can't really enforce anything, and my arbitrator picked the mileage offset based on what they thought was fair (I drive a lot) instead of what the law says.
Happy to share more if anyone wants, just DM me.
Pics are two different doors, a few months apart.. even after they claimed to "fix" it.
We were really excited about our Gravity when we got it last fall, on paper it was perfect for us. But that doesn't matter much when the windows and doors don't work right.. Depending on how it failed either the window wouldn't go up or the door wouldn't close. Started pretty much right away and kept coming back no matter what they replaced. Then the rear drive unit failed and then the Air they gave us as a loaner died on the way to pick up our son from soccer practice and had to get towed. We got this as a family car and it ended up stranding us more than once in both our car and their loaners. Customer care answered maybe half of our emails and calls.. if that. It ended up in the service center over 2 months in our first 9 months of ownership.
I went through BBB Auto Line which in retrospect ended being a mistake. Lucid basically said the windows were an "annoying inconvenience" and not a real defect. They also argued a window stuck open while driving isn't a big deal, I shouldn't worry about rain or smoke (nearby wildfires), and theft isn't a concern because the Gravity has the best security on the market. Didn't even know how to respond to these during arbitration
The arbitrator still ordered the buyback. Lucid missed their own deadline, and it took another month and a half after that to actually get paid. I ended spending countless hours following up with both BBB and Lucid to make this process move forward.
Sounds like some of this is better on newer cars. We really did like the car, but after how this went I don't think we'd trust Lucid again.
If you're in the same spot I'd skip BBB and just go to a lemon law attorney. BBB can't really enforce anything, and my arbitrator picked the mileage offset based on what they thought was fair (I drive a lot) instead of what the law says.
Happy to share more if anyone wants, just DM me.
Pics are two different doors, a few months apart.. even after they claimed to "fix" it.
