San Jose Service Center

[scullen27]

I just wanted to share that I had an incredibly seamless experience (my first with Lucid) at the San Jose Service Center. I brought my Air in for the CCCV2 upgrade, replacement of the flaking temperature buttons, vent knobs that had fallen out/missing (purchased the car used from 3rd party) and new fob and key card.
I was in and out during drop off with a loaner provided, Sean kept me updated throughout the process, and I had my car back the next day. It likely would have been same day if I had scheduled a morning appointment.
I also was able to schedule the appointment about a week out, so the wait to get in was basically non-existent.

 

[mike1121]

This is great to hear! My gravity is in for its second unscheduled service visit due to complete system failures during our roadtrip. It did make it two weeks since its last 30+ day stint in service. Mission Viejo did put us in a Gravity loaner which has softened the blow considerably with the wife. It’s an abusive relationship for sure with these vehicles, but the service improvements are helping to make it tolerable.

 

[DeaneG]

... It’s an abusive relationship for sure with these vehicles, but the service improvements are helping to make it tolerable.

Sorry you've had issues, but this is a pretty broad generalization. My Gravity has been absolutely fine, as was my Air for 3.5 years before that.

 

[mike1121]

I love that for you!

 

[gaskiller]

Looks like interim CEO Winteroffs damage by cutting service is getting fixed