Actually, a good service experience thread

Carbonzhp

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Verified Owner
Joined
Jul 14, 2024
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Location
Long Beach, CA
Cars
Air Pure
It’s too easy to whine on the forums about negative experiences. He’s a positive one.

My Pure has been back for about a month following a motor replacement service. Over the past weekend, I started noticing coolant on the ground and eventually traced it to my car.

Lucid happened to text me Monday to confirm an upcoming appointment I made for upholstery repair. I let them know about the leak and sent pictures. After some checking internally, they had me come in within two days and provided me a Touring loaner. Most painfully for me, it’s the exact configuration of Touring I was most likely planning on replacing my Pure with, post lease.
 
Gotta love remote diagnostics.
 
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