Just FYI.
" A couple weeks ago (Oct 2), I was DC fast charging my Mercedes EQS 450 at the Electrify America station at Sam’s Club in Murrieta, CA using the factory-included 2-year Mercedes me Charge plan. (For context, this car has only ever been charged on the official Mercedes home wallbox or EA via factory Plug & Charge—never any third-party adapters).
During the session, the plug welded itself solid inside my car’s charge port. An EA field tech came out, couldn't unlock it, and literally had to pull out tools and physically cut the charging cable off the station to free my car. While there, the tech taped off the dispenser, took the other two chargers down remotely, and told me plainly that the connector pins were burned and "needed to be replaced anyway," venting frustration with dispatch for delaying maintenance.
Then Mercedes Roadside Assistance sent multiple tow contractors who had no idea how to tow an EQS—none of them could figure out how to get the car into neutral with the high-voltage fault active and refused to take it. The local dealership (Mercedes-Benz of Temecula) had to privately hire their own tow operator on wheel dollies to move it.
The car has now been sitting on the dealer lot for over two weeks with ZERO progress:
• Electrify America (Case # 03448697 / 03454158) sent a denial email citing their "Terms of Use" to avoid paying for the melted inlet, and refuses to speak to the dealership.
• Mercedes-Benz (Case # 24855033) is refusing to touch it under warranty, claiming it’s an EA problem—even though EA is Mercedes' contracted charging partner.
I’m paying for a $100k+ car that's been dead for almost 3 weeks while two massive corporations point fingers at each other. EA's tech admitted the hardware was damaged beforehand, and Mercedes has a 30-day clock under California Lemon Law (Song-Beverly)."
" A couple weeks ago (Oct 2), I was DC fast charging my Mercedes EQS 450 at the Electrify America station at Sam’s Club in Murrieta, CA using the factory-included 2-year Mercedes me Charge plan. (For context, this car has only ever been charged on the official Mercedes home wallbox or EA via factory Plug & Charge—never any third-party adapters).
During the session, the plug welded itself solid inside my car’s charge port. An EA field tech came out, couldn't unlock it, and literally had to pull out tools and physically cut the charging cable off the station to free my car. While there, the tech taped off the dispenser, took the other two chargers down remotely, and told me plainly that the connector pins were burned and "needed to be replaced anyway," venting frustration with dispatch for delaying maintenance.
Then Mercedes Roadside Assistance sent multiple tow contractors who had no idea how to tow an EQS—none of them could figure out how to get the car into neutral with the high-voltage fault active and refused to take it. The local dealership (Mercedes-Benz of Temecula) had to privately hire their own tow operator on wheel dollies to move it.
The car has now been sitting on the dealer lot for over two weeks with ZERO progress:
• Electrify America (Case # 03448697 / 03454158) sent a denial email citing their "Terms of Use" to avoid paying for the melted inlet, and refuses to speak to the dealership.
• Mercedes-Benz (Case # 24855033) is refusing to touch it under warranty, claiming it’s an EA problem—even though EA is Mercedes' contracted charging partner.
I’m paying for a $100k+ car that's been dead for almost 3 weeks while two massive corporations point fingers at each other. EA's tech admitted the hardware was damaged beforehand, and Mercedes has a 30-day clock under California Lemon Law (Song-Beverly)."
