update to no help from Lucid

[lbavier]

At least I am getting auto reply's now but still no help. I thought I should try fast charging since I haven't tried since I got 2.11.0 and was not able to fast charge, I tried a number of places. when I do try to fast charge the car prompts me to open the Lucid app to charge however when I do the app just shows an ad to buy a Lucid, it does that no other time, the app works well except when I try to fast charge
So still no seat massage, no rear sunscreen control other than from the back seat, and no 3rd party media, and as stated above no fast charging.
My service center seems to be closed, can't get tough on phone and no dates open at all on the calendar. the center is 94 miles away, the next closest is 475 miles

 

[martinjlm]

Sounds to me like a clear candidate for either a reinstall of 2.11 or some mobile tech love.

 

[Aka-none]

At least I am getting auto reply's now but still no help. I thought I should try fast charging since I haven't tried since I got 2.11.0 and was not able to fast charge, I tried a number of places. when I do try to fast charge the car prompts me to open the Lucid app to charge however when I do the app just shows an ad to buy a Lucid, it does that no other time, the app works well except when I try to fast charge
So still no seat massage, no rear sunscreen control other than from the back seat, and no 3rd party media, and as stated above no fast charging.
My service center seems to be closed, can't get tough on phone and no dates open at all on the calendar. the center is 94 miles away, the next closest is 475 miles

Perchanch have you tried starting on the app prior to plugging in?
You should be able to initiate the charge and you should get prompted to plug in the car

Also when you say no fast charging is that even from the pilot panel?

When you say a number of places are they different charging companies or just different locations?

The above could help determine where the problem lies. It may or may not be the car.

 

[lbavier]

Sounds to me like a clear candidate for either a reinstall of 2.11 or some mobile tech love.

I've called, emailed and texted asking for them to resend the update, no response. I think my service center is not open, I've tried calling, no answer and no open dates on the calendar

 

[lbavier]

Perchanch have you tried starting on the app prior to plugging in?
You should be able to initiate the charge and you should get prompted to plug in the car

Also when you say no fast charging is that even from the pilot panel?

When you say a number of places are they different charging companies or just different locations?

The above could help determine where the problem lies. It may or may not be the car.

I haven't tried starting on the app first, I will try that.

The panel just says start on app

Yes I tried different charging companies

 

[Pragmatic]

I looked at using the app but the local SC was not listed. The main 800 number kept me on hold as did the direct line to Rutherford. I ended up driving without prior discussion.