Customer Care Access

[victoryroad]

Just got this text reply mid-day on a Thursday:
"SMS support is not currently available.
For assistance, please contact Customer Care by phone at 888.995.8243"

Texting had always been a reliable way to communicate with CC. I wonder why Lucid has not offered a polished AI response to specific questions rather than deflecting them? In over three years I had never had much difficulty contacting CC either by text or phone, except of course recently on weekends. Not everything can wait until Monday morning for an informed reply. This is especially true given my experience with live CC staff replying from a script with steps to take to try to rectify a problem.

 

[knewman]

Could be part of their restructuring efforts? SMS service costs can easily get out of control even before layering any sort of chatbot automation on top. Maybe they're shopping vendors as part of a cost reduction effort.

 

[RightTime]

What “CC” staff have you been texting? The Customer Experience team at HQ? Or your local service location?

 

[victoryroad]

What “CC” staff have you been texting? The Customer Experience team at HQ? Or your local service location?

888-995-8243