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Is service overwhelmed?

Steve181 said:
Has anyone used the SC in Charlotte NC? How is it? Thanks
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The Charlotte NC service is a mobile service van. Jason has been out to my driveway twice and he's very good. I got a couple of adjustments and a couple of parts. The closest brick & mortar service center is probably Roswell, GA. My experience there was only a test drive and pre-delivery prep, but they handled it very well.
 
I have been a fan of Lucid since before adopting that name, back when they raced sports cars in the desert with an EV converted Astrovan. Peter brought credibility to the brand in the best possible way and Emad Dlala brought the tech. I love Derek Jenkins' design sensibilities just as I appreciated his prior work, but it was the engineering and driving experience that truly separated Lucid. Peter and Emad are gone. Today's new CEO comes from outside the industry. As a cheerleader from the start I'm finding it hard to care where it all goes from here. There are so many great EVs and quality manufacturers.

I bought my AGT as a toy that promised usability, a stealth-ish reward for my retirement since it didn't really make sense for me to buy another track car. As of today I have been almost a month with no reply from the service center I contacted in every possible way. I honestly just now thought about calling a local scrap yard to haul my sub-20k mile AGT out of the way. The disrespect I felt from Tesla in 2018 led me to discover the other EV world, and on to a wonderful journey of discovery. Ever since I have been a bee in Tesla's bonnet online. FAFO

I had such high hopes for Lucid eventually succeeding. I made a bucket trading CCIV, and lost more than a little on LCID. Fair Play. No regrets, but given my current experience I only feel the need to apologize to those I have encouraged to buy the brand's vehicles. I only shared that referral code with one young relative, but even with the disclaimer I offered him I will offer to buy out his lease if the need arises. Cannot say how disappointed I am. I strongly suspect that PIF failed to understand the game they were joining and lacked the maturity to win at it.
 
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ac.bill said:
I have been a fan of Lucid since before adopting that name, back when they raced sports cars in the desert with an EV converted Astrovan. Peter brought credibility to the brand in the best possible way and Emad Dlala brought the tech. I love Derek Jenkins' design sensibilities just as I appreciated his prior work, but it was the engineering and driving experience that truly separated Lucid. Peter and Emad are gone. Today's new CEO comes from outside the industry. As a cheerleader from the start I'm finding it hard to care where it all goes from here. There are so many great EVs and quality manufacturers.

I bought my AGT as a toy that promised usability, a stealth-ish reward for my retirement since it didn't really make sense for me to buy another track car. As of today I have been almost a month with no reply from the service center I contacted in every possible way. I honestly just now thought about calling a local scrap yard to haul my sub-20k mile AGT out of the way. The disrespect I felt from Tesla in 2018 led me to discover the other EV world, and on to a wonderful journey of discovery. Ever since I have been a bee in Tesla's bonnet online. FAFO

I had such high hopes for Lucid eventually succeeding. I made a bucket trading CCIV, and lost more than a little on LCID. Fair Play. No regrets, but given my current experience I only feel the need to apologize to those I have encouraged to buy the brand's vehicles. I only shared that referral code with one young relative, but even with the disclaimer I offered him I will offer to buy out his lease if the need arises. Cannot say how disappointed I am. I strongly suspect that PIF failed to understand the game they were joining and lacked the maturity to win at it.
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I feel ya.

My Air is just sitting outside next to a service center for two weeks because they keep messing up the shipping. The incompetence is stunning. I’ve never seen anything like it.
 
socktucker said:
I feel ya.

My Air is just sitting outside next to a service center for two weeks because they keep messing up the shipping. The incompetence is stunning. I’ve never seen anything like it.
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I sent a note to corporate customer service that I would drop the car off in front of the Plano studio, maybe with a sign on it talking about Lucid's customer service.
 
ac.bill said:
I bought my AGT as a toy that promised usability, a stealth-ish reward for my retirement since it didn't really make sense for me to buy another track car. As of today I have been almost a month with no reply from the service center I contacted in every possible way. I honestly just now thought about calling a local scrap yard to haul my sub-20k mile AGT out of the way. The disrespect I felt from Tesla in 2018 led me to discover the other EV world, and on to a wonderful journey of discovery. Ever since I have been a bee in Tesla's bonnet online. FAFO
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Havet them tow it to me if you are getting rid of it haha. In all seriousness sorry to hear you literally can't get in contact with Houston. I moved from Dallas last fall. I always had impeccable service from the mobile team there and the one time my car went to Houston the process was easy and efficient. They took it in an enclosed trailer to and from. Thats crazy that Houston simply wont call you back at all. I've moved to the SF Bay Area and while service is busy here they do always call back. I hope this is just a bump in the road concerning service .
 
ac.bill said:
I sent a note to corporate customer service that I would drop the car off in front of the Plano studio, maybe with a sign on it talking about Lucid's customer service.
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The problem is that Plano studio is dependent on Houston Service Center for maintenance. The Houston SC, based on comments on this forum and others, is the most seriously backed up in the country. I have been trying to get my Gravity in for service here in Houston for 3 weeks. If someone with legal connections wants to start a Class Action suit, I am in. This is in clear violation of the Magnuson-Moss Warranty Act (in my opinion.)

Lucid cars are wonderful to drive - when they work. But if anyone is considering buying a Lucid in Texas, I seriously caution against doing so at this time, at least until Lucid does something to fix their deplorable service issues in Texas (which also covers Louisiana, Arkansas and Oklahoma I believe)
 
Dallas service center is planning to open later this year, so that will help quite a bit in terms of general service for TX owners. Lucid is aware of the situation, but I don't disagree that the sooner, the better.
 
Steve181 said:
Has anyone used the SC in Charlotte NC? How is it? Thanks
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No SC as far as I am aware, just mobile service. Jason is the mobile service tech. He came to my house in Charleston last September and was great. I recently got a letter in the mail about the half-shaft recall (I have a 2025 Air Pure) and called to setup the appointment. Apparently Jason is quite busy as I called on May 25th and got an appointment for July 24th. Having your car serviced in the driveway is awesome and Jason really knew his stuff and was very communicative over text. I just think they need another mobile tech in the area. I think he told me last Sept that he covered the Carolinas and they had 300 cars registered in the area at that time. The Gravity launch has accelerated since then so who knows how many Lucids there are in the Carolinas now...
 
MorganB said:
Havet them tow it to me if you are getting rid of it haha. In all seriousness sorry to hear you literally can't get in contact with Houston. I moved from Dallas last fall. I always had impeccable service from the mobile team there and the one time my car went to Houston the process was easy and efficient. They took it in an enclosed trailer to and from. Thats crazy that Houston simply wont call you back at all. I've moved to the SF Bay Area and while service is busy here they do always call back. I hope this is just a bump in the road concerning service .
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My experience has been similar to yours until this year, but suddenly I'm unable to reach a real person.
 
Not returning call is totally unacceptable and such an easy fix. It’s one thing delaying service, but not calling back?

Sure you called the right number?
 
Edwin Rafael, Lucid Sr VP of Global Revenue, is doing an Ask Me Anything on Reddit on June 18 at 9:30am PDT. He said he's looking forward to answering questions about purchase, delivery, financing, and service. This will be on the reddit.com/r/lucid subreddit.

For some of you who have had bad sales and service stories that need to be heard, sounds like he's your guy and this is your opportunity.
 
Hammerthyme said:
The Charlotte NC service is a mobile service van. Jason has been out to my driveway twice and he's very good. I got a couple of adjustments and a couple of parts. The closest brick & mortar service center is probably Roswell, GA. My experience there was only a test drive and pre-delivery prep, but they handled it very well.
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Thanks!
 
Solomente said:
No SC as far as I am aware, just mobile service. Jason is the mobile service tech. He came to my house in Charleston last September and was great. I recently got a letter in the mail about the half-shaft recall (I have a 2025 Air Pure) and called to setup the appointment. Apparently Jason is quite busy as I called on May 25th and got an appointment for July 24th. Having your car serviced in the driveway is awesome and Jason really knew his stuff and was very communicative over text. I just think they need another mobile tech in the area. I think he told me last Sept that he covered the Carolinas and they had 300 cars registered in the area at that time. The Gravity launch has accelerated since then so who knows how many Lucids there are in the Carolinas now...
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Thanks. I just got the recall letter also.
 
I finally was contacted by Houston SC to schedule getting my Gravity in for service. Not sure what finally triggered this response. Was it my original online request from 3 weeks ago, my phone call to SC and message left, one of the two calls to HQ Customer Service, DM to Marqie, or my various posts here blasting the issues at Houston SC? Chances are it will take another 3-4 weeks to get repaired like my last service back in April, but at this point I am just glad to finally get it into service and stop the calls, messaging, etc. trying to get someone to do something.
 
When people ask how I like my Gravity, I respond that it is like a combo of Porsche, Land Rover and Kia. It has the performance of a Porsche, luxury and ride of a Land Rover, but reliability of a 90’s Land Rover and Service Center experience of a 90’s Kia.
 
gaskiller said:
Not returning call is totally unacceptable and such an easy fix. It’s one thing delaying service, but not calling back?

Sure you called the right number?
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Unfortunately, there are numerous forum members who are being ghosted by Lucid service.
 
I wonder how Denver compares, to even get a mobile service I had to schedule 2-3 months in advance in January. They have 1 single bay rented from a body shop and what sounds like 2-3 guys doing the work. I was told if i needed a new appointment in march i would probably not be scheduled until August. I'm currently feeling just like ac.Bill and really losing hope this company will survive even to the end of my lease, let alone the future. It sounds like the latest gravity software update is even worse than the one in the beginning of the year that was bricking cars.

Now I don't WANT them to fail, I too bought a bunch of stock after leasing and have tried to remain positive as I can. But unless the CEO actually comes out and provides some communication especially with forcing out Emad who seemed to be one of the only people still trying, I would bet on them outsourcing everything to India like what killed Polestar.

The messaging from the investor day presentation on essentially abandoning the Air and not giving it any of the improvements that will only go to the gravity and cosmos also really soured me. Not giving the air, the flagship and early adopter model any of the new stuff is just guaranteeing all the people who took a risk will look somewhere else when their lease is up. I Turoed a R1T on a vacation last week and comparing the experience to lucid makes the entire offering seem absolutely pitiful. I know the CEO just started, but his first action seemed to destroy the last hope I had in anything getting better and not being abandoned by the brand while they chase the imaginary super deluxe branding their wasteful marketing seems to want.
 
knightsbore said:
It sounds like the latest gravity software update is even worse than the one in the beginning of the year that was bricking cars
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That is completely untrue!
 
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