I hate complaining, but here we are. I have owned many cars over the past 25 years, and this is by far the worst experience with service. And I am not talking about issues with the car, which I am extremely fortunate to have none in the past 14+ months. This is about the annual service:
1) Lucid Air Touring 2025 leased early February 2025. Annual service due February 2026. Service center near me: Tysons Galleria (N. Virginia)
2) Reached out in December 2025 to schedule my annual service in February 2026. No reply. Nobody picks up the phone, no call backs, nothing. Finally after contacting corporate, someone called me to schedule. That was already January. Earliest available, March. I took it
3) A few weeks later, I got a notification in my app, that I (as in “myself”) canceled the appointment. Which obviously I did not. The dude was arguing with me, offering to text me “screenshots” of his “system” proving I canceled the appointment. Anyways… no point wasting my time, so scheduled a visit in person second week of this April
4) I show up as scheduled. The girl in there was surprised, as if an Alien suddenly descended. She said this should never have happened, and there was a mistake, my maintenance should have been Mobile service. I dropped the two names I knew from previous communications, she said both of them were let go. She offered to keep the car, but mentioned at least three weeks time in their service center, with no loaners available, just Uber credit to drive me home that morning. That made zero sense to me
5) At this point, I had no choice but to leave, and take the next Mobile appointment. Still fine, I did not feel good about this ordeal, but I can handle the inconvenience, I hate bitching. I cannot work from home (like ever) so wife was a trooper, being able to do so that day
6) the guy showed up three hours late. Ok, schiit happens. I told my wife to keep an eye on him, as he “worked” on the car, and specifically mentioned lifting the car for tire rotation. I was also watching home remotely via security camera. No tire rotation happened, guy left.
7) I texted him and asked about the missing tire rotation. He said he was unable to do it, as his equipment was “faulty”. He also texted my tires were fine. Dude: that is the whole point of this “maintenance “! Tire rotation. So I protested. He texted back saying his team has been notified, and a new mobile service will be scheduled. OK, totally inconvenient, but I can (still) handle this
8) nobody reaches out to me for the next three days
9) Day four I get the Docusign and full invoice ($354). I email back, I am not paying this, until tire rotation is done. Also, the work order mentioned windshield wipers replaced, but they were NOT (I am not so stupid). No reply, and that email did not bounce back
10) I called. Three times already. Nobody picks up. I leave a voicemail each time. No call backs
At this point, the only thing left to do (I will give them one more week), is show there in person. I will not pay the invoice, until they complete the full work order, as per the invoice. You tell me: am I being sensitive here?
1) Lucid Air Touring 2025 leased early February 2025. Annual service due February 2026. Service center near me: Tysons Galleria (N. Virginia)
2) Reached out in December 2025 to schedule my annual service in February 2026. No reply. Nobody picks up the phone, no call backs, nothing. Finally after contacting corporate, someone called me to schedule. That was already January. Earliest available, March. I took it
3) A few weeks later, I got a notification in my app, that I (as in “myself”) canceled the appointment. Which obviously I did not. The dude was arguing with me, offering to text me “screenshots” of his “system” proving I canceled the appointment. Anyways… no point wasting my time, so scheduled a visit in person second week of this April
4) I show up as scheduled. The girl in there was surprised, as if an Alien suddenly descended. She said this should never have happened, and there was a mistake, my maintenance should have been Mobile service. I dropped the two names I knew from previous communications, she said both of them were let go. She offered to keep the car, but mentioned at least three weeks time in their service center, with no loaners available, just Uber credit to drive me home that morning. That made zero sense to me
5) At this point, I had no choice but to leave, and take the next Mobile appointment. Still fine, I did not feel good about this ordeal, but I can handle the inconvenience, I hate bitching. I cannot work from home (like ever) so wife was a trooper, being able to do so that day
6) the guy showed up three hours late. Ok, schiit happens. I told my wife to keep an eye on him, as he “worked” on the car, and specifically mentioned lifting the car for tire rotation. I was also watching home remotely via security camera. No tire rotation happened, guy left.
7) I texted him and asked about the missing tire rotation. He said he was unable to do it, as his equipment was “faulty”. He also texted my tires were fine. Dude: that is the whole point of this “maintenance “! Tire rotation. So I protested. He texted back saying his team has been notified, and a new mobile service will be scheduled. OK, totally inconvenient, but I can (still) handle this
8) nobody reaches out to me for the next three days
9) Day four I get the Docusign and full invoice ($354). I email back, I am not paying this, until tire rotation is done. Also, the work order mentioned windshield wipers replaced, but they were NOT (I am not so stupid). No reply, and that email did not bounce back
10) I called. Three times already. Nobody picks up. I leave a voicemail each time. No call backs
At this point, the only thing left to do (I will give them one more week), is show there in person. I will not pay the invoice, until they complete the full work order, as per the invoice. You tell me: am I being sensitive here?
