Gravity "Live View" Function not showing up in Lucid app (car on v3.3.9)

[tommee2004]

Picked up our Gravity Dream Edition yesterday and we are not seeing the "Live View" tile in the Lucid app - despite Halo Secure being On and enabled. The version is 3.3.9 so everything is up to date. Anyone else seeing this issue? Spoke with Lucid customer care and they unfortunately have no idea on how to enable the Live View feature. We have reset the car, as well as deleted/reinstalled the app.

 

[SEA]

Live View seems to be broken for a lot of us. It should be fixed by upcoming software updates… eventually.

 

[tommee2004]

This issue was resolved for me with v3.3.20. No other action required - just did the software update on the car, and the Live View tile immediately showed up in the Lucid app.

 

[Bus Driver]

Reviving this.

The strangest thing. Live View comes up on my iPad no problem. But I can’t get it to work on my iPhone. I texted Customer Care, who did walk me through some troubleshooting steps (check on some settings, turn phone off then on), and right after that text exchange, I did get Live View to work on my iPhone.

But I haven’t been able to repeat that success since. I’ve rebooted my phone, I’ve even changed phones, buying a newer iPhone, but still no success with getting Live View to come up. I always get the “Connection Failed” message.

Even downloading the latest 3.4.4 this morning hasn’t changed anything.

I’m at a loss. I’ll just have to add Live View to the list of things I’ll want Lucid Service to look at when I bring my GGT in some time this year.

 

[prgarg]

Looks like the issue is phone agnostic, I have the same situation with my android phone. For me it works when Wi-Fi is off in both the car and the phone.

 

[SEA]

Reviving this.

The strangest thing. Live View comes up on my iPad no problem. But I can’t get it to work on my iPhone. I texted Customer Care, who did walk me through some troubleshooting steps (check on some settings, turn phone off then on), and right after that text exchange, I did get Live View to work on my iPhone.

But I haven’t been able to repeat that success since. I’ve rebooted my phone, I’ve even changed phones, buying a newer iPhone, but still no success with getting Live View to come up. I always get the “Connection Failed” message.

Even downloading the latest 3.4.4 this morning hasn’t changed anything.

I’m at a loss. I’ll just have to add Live View to the list of things I’ll want Lucid Service to look at when I bring my GGT in some time this year.

On my phone I believe the problem is VPN - and specifically, Microsoft Defender - with a dash of WiFi issues. On my iPad, I can connect to Live View on WiFi without any problems; my iPad does not have Defender or any other VPN. On my phone, I need to disable Defender and WiFi to connect to Live View, although it occasionally works with Defender off and WiFi on. In any case, Microsoft Defender appears to be the primary culprit.