major software failures on GGT (description & remedy)

[RD7]

After about 800 miles of "virtually" flawless performance (by this I mean all the usual spurious error messages and other minor software gremlins) I experienced a series of major failures today on my GGT.

I believe it started when I pressed the drive recorder button on the clear cockpit display. Instead of the recording countdown, I got a spinning wheel followed by a "cannot record video" message. Okay, no big deal, but things got really weird five minutes later when I arrived at my driveway. I tried to engage reverse to pull into the garage, and the following happened:

• Error message: sensors blocked
• Error message: DreamDrive limited
• Error message: Surround View cameras unavailable (blank display after pressing "P")
• Error message: Camera unavailable (backup camera had a static picture)

And, most importantly, I was unable to engage reverse! Worried I would be stuck in the driveway, I finally managed to clear the problem after 3 hard resets (hold down the brake and the 2 steering wheel buttons for 30 seconds). In talking to the service techs in Scottsdale, I discovered something I never knew because I never had to talk with service about my Air: there is no remote log access. Gravity will keep logs for 30 days, but service has to plug into the car to retrieve them. Thus, the best you can do is to document the date and time and give it to service at your appointment. Having driven Teslas for 10+ years, this was a surprise.

I drove around for a bit to make sure everything was back to normal, and so far, so good. My guess is the drive recorder problem triggered a cascade of camera-related problems and prevented reverse from being engaged due to the backup camera failure. Only common thread I could think of. It's possible I was not holding the buttons in for long enough on the first 2 hard reset tries. I thought the second beep after the reboot message came up was the time to release the buttons but Customer Care says to hold everything in for 30 seconds, which is a few seconds longer than the second beep.

I'm going to refrain from pressing the drive recorder button for now. I tried triggering the recorder with the horn, which worked, so I have a workaround.

 

[HC_79]

I think it’s just a coincidence that those series of events happened after pressing record. I’ve been pressing record for weeks to see if Halo Secure has decided to work and have the same spinning wheel issue as you.

My understanding is both the Air and Gravity record different types of logs depending on the severity depends on how long they’re kept. Some can be viewed remotely which is how they can identify if a drive unit or battery is about to fail but others need someone to connect to the vehicle to pull them out. Regardless, you should always take note of the time something happened to pass onto Lucid. Makes it easier for them to find.

Hopefully the car was just having a bad day and the gremlins you experienced aren’t a major problem or come back anytime soon. Even if they’re false alerts, not a good look for Lucid.

 

[TMartz]

Wow - i wish those error codes above were a one time thing for. I get them numerous times a week in addition to SO, SO, SO many other issues to which I'm in communication w/ various teams at lucid. I'm almost at 'Lemon Law' status!!!

 

[raleighone]

Just replied to your other post, too. Updates starting today that fix a whole lotta' bugs.

 

[TMartz]

Thank you. I'm hopeful but not optimistic based on my MANY issues in my short 4 week ownership!

 

[socktucker]

Thank you. I'm hopeful but not optimistic based on my MANY issues in my short 4 week ownership!

I've heard they're pretty cool about lemon buyback if you really hate the car and it has suitable issues. I hated mine at first too, but they sorted it.

 

[RD7]

Just a quick followup wrt my original post on the status of my issues.

After the aforementioned problems occurred, including others of a similar nature, my service appointment day finally arrived in early December, and I left the car for service. After a week, they had fixed some issues but they said they could not reproduce this problem. (BTW, a related problem was that the Drive Recorder was failing on a regular basis, requiring the flash drive to be reformatted and the settings re-entered.) Within 5 minutes of leaving the SC, all the cameras died leaving one frozen left camera image stuck on the cockpit display. I turned around and returned to the SC. The chief mechanic looked at it for a while, tried multiple soft and hard reboots, and said to leave it again and they'll get in touch with Engineering to diagnose it. Roughly 3 weeks later (thankfully, I had an Air GT loaner) they returned the car to me with 3.3.20 and a new Snapdragon UCC, which fixed all the camera-related issues I was having.

At this point, I seem to be in parity with everyone else on the software glitches, phantom error messages, blank screens, and other software issues, which seem very minor compared to the problems I had before. I think the repeated Drive Recorder failures were signalling a deeper issue (bad UCC) and it has not failed once since I got the car back. I ust received Emad's email about the next software release, and my outlook continues to improve.