Fabulous SUV BUT…………

[Britishlion]

I have had The Gravity since August; it is such a cool, beautiful SUV and a fabulous drive BUT………….
Here’s the things that are totally spoiling the initial ownership experience ( are u listening Lucid? Because I am sure that your stockholders are)
- despite fully updated offline maps, the map system is outdated, two local streets are not shown including my daughters house address ( she has lived there >4 years )
-SO WHERE IS and most importantly WHEN is Apple carplay available & google maps?? ( note the luxury car I traded was 5 years old and had it)
-key fob we only had one disaster ( but my wife who was alone at night in the car , now refusing to trust it!) but fob is very temperamental despite the software updates
- Homelink also very temperamental , why? Screen activation takes multiple attempts! Auto settings open the garage doors when you leave and close it when you drive up! ( lucid engineer has looked at this)
-car power-up time after opening sluggish!
-car frequently goes offline rendering the app useless

It’s very frustrating and such a terrible shame , I only hope that Lucid are giving the multiple issues focused attention on a day by day basis. They need to be resolved!
Agreed????

 

[socktucker]

Yeah

 

[HC_79]

Auto settings open the garage doors when you leave and close it when you drive up! ( lucid engineer has looked at this)

I’m surprised the engineer wasted his/her time with this. It’s a known issue, even Lucid sent out a communication to not use it and haven’t provided any updates on it since. It’s dangerous when enabled, so leave it off.

In its current state, I couldn’t let anyone drive the car without me in it for fear it’s going to act up on them and they won’t know what to do. Such a shame for sure!

 

[L-Dude]

I have had The Gravity since August; it is such a cool, beautiful SUV and a fabulous drive BUT………….
Here’s the things that are totally spoiling the initial ownership experience ( are u listening Lucid? Because I am sure that your stockholders are)
- despite fully updated offline maps, the map system is outdated, two local streets are not shown including my daughters house address ( she has lived there >4 years )
-SO WHERE IS and most importantly WHEN is Apple carplay available & google maps?? ( note the luxury car I traded was 5 years old and had it)
-key fob we only had one disaster ( but my wife who was alone at night in the car , now refusing to trust it!) but fob is very temperamental despite the software updates
- Homelink also very temperamental , why? Screen activation takes multiple attempts! Auto settings open the garage doors when you leave and close it when you drive up! ( lucid engineer has looked at this)
-car power-up time after opening sluggish!
-car frequently goes offline rendering the app useless

It’s very frustrating and such a terrible shame , I only hope that Lucid are giving the multiple issues focused attention on a day by day basis. They need to be resolved!
Agreed????

Welcome to lucidownerscomplain.com

 

[gaskiller]

I have had The Gravity since August; it is such a cool, beautiful SUV and a fabulous drive BUT………….
Here’s the things that are totally spoiling the initial ownership experience ( are u listening Lucid? Because I am sure that your stockholders are)
- despite fully updated offline maps, the map system is outdated, two local streets are not shown including my daughters house address ( she has lived there >4 years )
-SO WHERE IS and most importantly WHEN is Apple carplay available & google maps?? ( note the luxury car I traded was 5 years old and had it)
-key fob we only had one disaster ( but my wife who was alone at night in the car , now refusing to trust it!) but fob is very temperamental despite the software updates
- Homelink also very temperamental , why? Screen activation takes multiple attempts! Auto settings open the garage doors when you leave and close it when you drive up! ( lucid engineer has looked at this)
-car power-up time after opening sluggish!
-car frequently goes offline rendering the app useless

It’s very frustrating and such a terrible shame , I only hope that Lucid are giving the multiple issues focused attention on a day by day basis. They need to be resolved!
Agreed????

Hopefully they can address these issues, but, it’s terrific to drive! My Air had many issues but almost perfect now. Just need a dashcam!

 

[bicycleguy]

Welcome to lucidownerscomplain.com

I vote for: lucidbetatesters.com

 

[TahoeMichael]

I’m surprised the engineer wasted his/her time with this. It’s a known issue, even Lucid sent out a communication to not use it and haven’t provided any updates on it since. It’s dangerous when enabled, so leave it off.

In its current state, I couldn’t let anyone drive the car without me in it for fear it’s going to act up on them and they won’t know what to do. Such a shame for sure!

I've appreciated your perspective on Lucid since I joined this forum. It sad to see the mood amongst many longtime posters here turn negative. Not that I'm saying the negativity isn't warranted.

 

[Leftlane]

I vote for: lucidbetatesters.com

Or wtflucid.com

 

[Ron_Burgundy]

IDK. I think if the fob worked perfectly right out of the gate, most of the negativity and issues we discuss would be muted. Are they annoying? 100%. But everything was/is exacerbated by the fob challenges. And there’s a knock on effect because the time and resources put to addressing the fob could/would have been used for other features.

I know - there’s a whole team, but I also have to think they reallocated folks and time and energy to the fob.

Anyway, everything happening with my Gravity is something I KNEW was an issue before I took delivery in August. I took delivery still. So did others. That’s on us. Anyone on the forum or who spent 10 minutes researching the car knew the bugs were present and there was no clarity on resolution timing.

I know folks hate this, but caveat emptor. And if you’re waiting for one, just wait if these issues bother you. You will absolutely be able to get a Gravity nearly immediately in the coming months. If the bugs are worked out to your comfort level. So wait.

I have to say I don’t have a ton of sympathy for those of us who bought the Gravity knowing the potential issues and then come here and are astounded and shocked when we experience the issues.

 

[Palagius]

IDK. I think if the fob worked perfectly right out of the gate, most of the negativity and issues we discuss would be muted. Are they annoying? 100%. But everything was/is exacerbated by the fob challenges. And there’s a knock on effect because the time and resources put to addressing the fob could/would have been used for other features.

I know - there’s a whole team, but I also have to think they reallocated folks and time and energy to the fob.

Anyway, everything happening with my Gravity is something I KNEW was an issue before I took delivery in August. I took delivery still. So did others. That’s on us. Anyone on the forum or who spent 10 minutes researching the car knew the bugs were present and there was no clarity on resolution timing.

I know folks hate this, but caveat emptor. And if you’re waiting for one, just wait if these issues bother you. You will absolutely be able to get a Gravity nearly immediately in the coming months. If the bugs are worked out to your comfort level. So wait.

I have to say I don’t have a ton of sympathy for those of us who bought the Gravity knowing the potential issues and then come here and are astounded and shocked when we experience the issues.

Your point here is entirely reasonable, but I do not agree. I think most of the posters early on were like I was when I first got the car: looking to defend both the purchase and Lucid, and putting effort into framing the issues in the least-awful light. When doing my pre-delivery research, I would characterize the flavor of the discussion as "there are for sure headaches, but they're not that big of a deal and are not frequent."

I am certainly willing to own what I now view as a poor decision. If you wish to totally characterize that error as me underestimating my own tolerance for bugs, fair enough. But I also do not think Lucid was honest with me during delivery. I was 20 hours into ownership the first time the car stranded me away from home because while the keyfob would open the car, the car would not start. The delivery guy should have said "the fobs are unreliable, carry the keycard." What I got was "you got the just-release 3.3.5. All the fob issues you read about should be fixed now."

Now, were I still inclined to apply lipstick to said pig, I would lead with "I only had the start issue the one time, and I do always now keep the keycard on me." There are wildly different ways to frame that issue here. And before, I was not inclined to lead with "every time I get in the car, I wonder if it is actually going to let me drive somewhere." Even though it literally happened only the one time, that is what I think about when I get in the car.

I *do* have other ongoing / recurring / frequents issues. *most* of them I can overlook. Some are trivial and banal. Since applying 3.3.9 the car literally greets me every time I get in with "Software update successful!" Is that a bug? Sure. Does it have any impact whatsoever on the experience? Of course not. But to your other point, the ongoing issues simply exacerbate that doom and gloom sense that before I would try to mask.

 

[Bdr100]

I agree. Fob, fob, fob. If it had been launched in working state, all these other issues might have been given a pass. I might be patient with Homelink problems and just use clicker for a couple months while waiting for fix but fear of being locked out and unable to start car due to fob issue is major concern that will drive many people away.

Yes, I know there are many owners here that have posted “my fob has worked fine for months” but there are still way to many other owners on here (and a majority of recent media reviewers) who are still having occasional issues. I know that there are workarounds for this like fob reboot and car reboot but with my delivery due in next week, I doubt I will be having my wife drive on her own for awhile. Once I got half way into the briefing on how to do the various reboots, fob battery removal, etc., she is just going to say “never mind, I’ll just drive my Mercedes.”

People have noticed the numerous incentives that have recently popped up on Gravity. I have a feeling that the early high demand fueled by early adopters is running out and now Lucid is going to have to rely on normal buyers looking for “reliable, trouble free” transportation. In order for Lucid to survive, they are going to have to pull in much more than early adopters types. This is the main reason I have decided to lease instead of buy. I want an easy out option in case Lucid does not survive this test.

 

[scal_air]

I agree. Fob, fob, fob...

I'm sure the Lucid engineers are hearing ...

 

[Dolphins4ever]

It seems that a no compromise, luxury vehicle should, even for the initial buyers, reliably allow entry and driving. There is early adoption and then there is this, air sequel. Execution of the gravity launch has been an embarrassment. I was still going to buy one about a month ago or so because the gravity checks a lot of boxes that no other ev does now. However, after an unfortunate test drive and the role of the gravity for me would be my sole car in rural area I chose to cancel. I still monitor their development because it is a very good product, if it just worked reliably.

 

[Lucidicrous]

8 million Tesla vehicles have been sold without having key fobs.

This is a leadership issue. Lucid must decide whether it wants to be a technology company that monetizes its innovations or a car company that focuses on selling vehicles. The distinction matters, and the right leaders must understand it and act accordingly.

For the midsize model, this is not the time—or the car—to showcase perceived technology superiority over core Lucid competencies. The goal should be volume sales. Lucid cannot afford to launch the midsize with issues similar to the fob situation. If the current leadership does not grasp this, the company needs a CEO who does.

Lucid may need a leader with the vision of a Steve Jobs—someone who can effectively monetize the ideas of the “Jony Ives” within the organization. The mistake is not in having creative visionaries but in misplacing them in executive roles and then firing them. Peter is a misplaced “Ive.” This is what happens when private equity runs amok?

 

[TahoeMichael]

IDK. I think if the fob worked perfectly right out of the gate, most of the negativity and issues we discuss would be muted. Are they annoying? 100%. But everything was/is exacerbated by the fob challenges. And there’s a knock on effect because the time and resources put to addressing the fob could/would have been used for other features.

I know - there’s a whole team, but I also have to think they reallocated folks and time and energy to the fob.

Anyway, everything happening with my Gravity is something I KNEW was an issue before I took delivery in August. I took delivery still. So did others. That’s on us. Anyone on the forum or who spent 10 minutes researching the car knew the bugs were present and there was no clarity on resolution timing.

I know folks hate this, but caveat emptor. And if you’re waiting for one, just wait if these issues bother you. You will absolutely be able to get a Gravity nearly immediately in the coming months. If the bugs are worked out to your comfort level. So wait.

I have to say I don’t have a ton of sympathy for those of us who bought the Gravity knowing the potential issues and then come here and are astounded and shocked when we experience the issues.

I hear you, and I mostly agree. But Lucid has simultaneously promised a high quality vehicle and said I will lose my deposit if I do not take delivery. I put down the deposit because I (foolishly?) believed Rawlinson when he said the ramp would be very slow to ensure a high quality vehicle. I deliberately did not order on day 1, because I didn't want the first vehicle produced. Perhaps I should have just canceled my order when I was told I'd been assigned a batch number, but I was overly optimistic about how quickly fixes would be rolled out.

I'm trying not to be overly gloomy, as I know forums like this will amplify the complaints. But I do wish Lucid would strike the accept-delivery-or-lose-deposit clause from the pre-order contract. I'm not sure if I'm going to accept delivery next week, but it would restore some of my good will towards the company if they weren't twisting my arm to take a buggy vehicle.

 

[Bdr100]

8 million Tesla vehicles have been sold without having key fobs.

This is a leadership issue. Lucid must decide whether it wants to be a technology company that monetizes its innovations or a car company that focuses on selling vehicles. The distinction matters, and the right leaders must understand it and act accordingly.

For the midsize model, this is not the time—or the car—to showcase perceived technology superiority over core Lucid competencies. The goal should be volume sales. Lucid cannot afford to launch the midsize with issues similar to the fob situation. If the current leadership does not grasp this, the company needs a CEO who does.

Lucid may need a leader with the vision of a Steve Jobs—someone who can effectively monetize the ideas of the “Jony Ives” within the organization. The mistake is not in having creative visionaries but in misplacing them in executive roles and then firing them. Peter is a misplaced “Ive.” This is what happens when private equity runs amok?

To be fair, the mistakes of the embarrassing Gravity launch and all of its software issues were laid during Peter’s tenure.

 

[Ron_Burgundy]

I hear you, and I mostly agree. But Lucid has simultaneously promised a high quality vehicle and said I will lose my deposit if I do not take delivery. I put down the deposit because I (foolishly?) believed Rawlinson when he said the ramp would be very slow to ensure a high quality vehicle. I deliberately did not order on day 1, because I didn't want the first vehicle produced. Perhaps I should have just canceled my order when I was told I'd been assigned a batch number, but I was overly optimistic about how quickly fixes would be rolled out.

I'm trying not to be overly gloomy, as I know forums like this will amplify the complaints. But I do wish Lucid would strike the accept-delivery-or-lose-deposit clause from the pre-order contract. I'm not sure if I'm going to accept delivery next week, but it would restore some of my good will towards the company if they weren't twisting my arm to take a buggy vehicle.

I am not defending them or their policy, but they’re not twisting your arm. They’re saying “you owe us $1,000” if you don’t take delivery which, realistically, probably doesn’t cover their costs to get the car to your SC. That’s their own issue for having all these bugs that people want to walk away. But, again, losing $1,000 is nothing compared to taking delivery and being pissed.

Twisting your arm would be “take the vehicle as you ordered it or pay us for the vehicle 100% - we built it for you and long as it took us, delivered it”. They’re not doing that.

Again, not defending them, and saying $1,000 is nothing, but it IS nothing compared to being on the “hook” for $100k+ car that you don’t have faith in.

Seriously, you’ll save more than $1,000 on a six month car insurance premium if you don’t take delivery.

“You” doesn’t meant @TahoeMichael, I mean anyone who has a deposit.

It’s super disappointing, but just walk. I can’t imagine anyone on the forums will face financial difficulties if they lose $1,000. It’s unpleasant, but it is a real option for you. You’ll be pissed, etc, etc, but move on…

If you DO choose to take delivery, do so knowing there’s a big chance (no idea what the odds are as we have a small sample on the forums) you’ll face many/all of the issues others have faced.

I say this a) fully believing Lucid will get it mostly right - but it will take months/another year and b) believing most folks do not have debilitating issues - they’re incredibly annoying, embarrassing, frustrating and shouldn’t happen on a car like this, but they’re largely just that.

Okay, sorry. Rant over. Again, not defending Lucid, but this idea they’re forcing people to have this experience doesn’t make sense to me.

Final piece - I am very clearly influenced by absurd experiences with Tesla in 2013 and 2016, as well as Rivian in 2022. That is, I went through a lot of early crap with those cars so I expected it with Lucid - no matter what SAs, executives or others promised.

 

[maxtor10000]

… if they weren't twisting my arm to take a buggy vehicle.

I’m sorry that you now have cold feet, but when you put down the $1K you agreed to a contract. You should have known that there was a possibility that your desire for the car could change in the intervening time and if you were not Ok with that possibility then you shouldn’t have put down the deposit. The vehicle has less bugs now than when you made the deposit so characterizing the situation as “arm twisting” is a bit much. If you don’t want the car anymore, I wouldn’t plunk down the remaining 100K+ and just let the deposit go.

 

[TahoeMichael]

I’m sorry that you now have cold feet, but when you put down the $1K you agreed to a contract. You should have known that there was a possibility that your desire for the car could change in the intervening time and if you were not Ok with that possibility then you shouldn’t have put down the deposit. The vehicle has less bugs now than when you made the deposit so characterizing the situation as “arm twisting” is a bit much. If you don’t want the car anymore, I wouldn’t plunk down the remaining 100K+ and just let the deposit go.

I agree that its better to walk away from the $1K than have an expensive vehicle that pisses me off. I don't agree with diminishing the extent to which Lucid promised something that they have not delivered. In effect a verbal contract, and we have a long legal history of vehicle manufacturers being held responsible for the things they've said outside the bounds of a legal document. Not that I intend to call a lawyer over the deposit.

I have some sympathy for the scale of the challenge Lucid attempted, and I've been there myself with complex engineering projects. I'm sure they didn't want to release a vehicle with this many problems. But they could have chosen to fix some of the problems before releasing the vehicle, and instead chose what they've done. I'm aware that delaying yet more could potentially have caused the company to collapse. But chosing to release with so many flaws poses that risk as well.

 

[Ron_Burgundy]

I agree that its better to walk away from the $1K than have an expensive vehicle that pisses me off. I don't agree with diminishing the extent to which Lucid promised something that they have not delivered. In effect a verbal contract, and we have a long legal history of vehicle manufacturers being held responsible for the things they've said outside the bounds of a legal document. Not that I intend to call a lawyer over the deposit.

I have some sympathy for the scale of the challenge Lucid attempted, and I've been there myself with complex engineering projects. I'm sure they didn't want to release a vehicle with this many problems. But they could have chosen to fix some of the problems before releasing the vehicle, and instead chose what they've done. I'm aware that delaying yet more could potentially have caused the company to collapse. But chosing to release with so many flaws poses that risk as well.

To be clear, I am not defending Lucid or saying they are delivering the product most folks would expect upon order. I agree with you there.