Lucid charging service disabled

[Rajac]

I have this "Lucid Charging service disabled. Sign up for free now." in my app.
I signed up multiple times.
Each time Lucid web portal charges a nominal $1 and then nothing happens.
I tried to go to Electrify America and it didn't work.

Does anyone else have this problem ?

 

[GT2022Owner]

Did you ever get an answer for this? My free EA period just ended and even though I signed up for the lucid charging plan, the app keeps saying “inactive”… click here to sign up

 

[Celeras]

Ever since the last update this occasionally flashes in the app while the car is waking up, but it goes away after it's awake. If that's what you're seeing too I think it's just a bug and not indicative of the actual status.

 

[CraZ8]

I was at EA just north of new London Ct two days ago. Although I have used the Lucid app to charge just two weeks ago I get a multiple “ failure to authenticate “ on multiple chargers for 45 minutes. I sign up with EA and fund internally and then the car finally charges. Put a crimp in an otherwise great trip. I have to charge on the way back home and fingers crossed no more problems. Also the hyper fast 400 kw charger seemed no faster than the 150 or 350 I have used. Still 45 minutes to get 160 miles of range ( going from 58 percent to89 percent)

 

[joec]

I was at EA just north of new London Ct two days ago. Although I have used the Lucid app to charge just two weeks ago I get a multiple “ failure to authenticate “ on multiple chargers for 45 minutes. I sign up with EA and fund internally and then the car finally charges. Put a crimp in an otherwise great trip. I have to charge on the way back home and fingers crossed no more problems. Also the hyper fast 400 kw charger seemed no faster than the 150 or 350 I have used. Still 45 minutes to get 160 miles of range ( going from 58 percent to89 percent)

I’m guessing most of that time was spent from 80-89%. The charging curve is going to slow down significantly when the battery is that full.

 

[Rajac]

Did you ever get an answer for this? My free EA period just ended and even though I signed up for the lucid charging plan, the app keeps saying “inactive”… click here to sign up

Nope ..no luck ... I have talked to Lucid Customer Service every week without fail ..the answer is same they are investigating a software fix for the bug.
They will get back ( and that never happened )

 

[GT2022Owner]

Nope ..no luck ... I have talked to Lucid Customer Service every week without fail ..the answer is same they are investigating a software fix for the bug.
They will get back ( and that never happened )

CS had me delete my credit cards for the lucid wallet online and re-enter them. Then I got a notification that lucid charging service was restored. They said it’s a known bug when people’s EA free charging period expires.