Question to all those that had the dreaded 'system fault ' error or the entire car shut down. What was the diagnosis and how long was it in service? I am at the Scottsdale service center so also curious if anyone else has experience there?
I got 'system fault' error and full car shut down on my Touring and it has been in service now for 12 days without a definite diagnosis or an end in sight. I guess they have narrowed it to 3 components but don't yet know which one or if all caused it. Very very disappointing to have a new car that only had 800 miles sit in service without a cause.
Probably more disappointing is the service response. There is no urgency, empathy or apology. I have to call them for updates as they never reach out to me. When I do call I just get told 'engineering is looking at it and we are waiting for them'. This does not instill confidence and is a very bad look for a new company trying to establish itself as a high end automaker. They should be going out of there way to impress.. especially when new customers are spending $100,000++. I was intially very happy with the car, especially the responses from people. "Wow nice car, how do you like it ?". I was highly recommending it but now I don't think I can. I guess what would soften the blow for us waiting for the fix is a Lucid loaner instead of the terrible ICE cars they are loaning at Scottsdale.
Of course I was totally expecting some issues and frustration with a new build but I was not expecting this. The poor service is the most suprising.
I got 'system fault' error and full car shut down on my Touring and it has been in service now for 12 days without a definite diagnosis or an end in sight. I guess they have narrowed it to 3 components but don't yet know which one or if all caused it. Very very disappointing to have a new car that only had 800 miles sit in service without a cause.
Probably more disappointing is the service response. There is no urgency, empathy or apology. I have to call them for updates as they never reach out to me. When I do call I just get told 'engineering is looking at it and we are waiting for them'. This does not instill confidence and is a very bad look for a new company trying to establish itself as a high end automaker. They should be going out of there way to impress.. especially when new customers are spending $100,000++. I was intially very happy with the car, especially the responses from people. "Wow nice car, how do you like it ?". I was highly recommending it but now I don't think I can. I guess what would soften the blow for us waiting for the fix is a Lucid loaner instead of the terrible ICE cars they are loaning at Scottsdale.
Of course I was totally expecting some issues and frustration with a new build but I was not expecting this. The poor service is the most suprising.