New car won’t wake up ( not just slow) is it a cellular problem?

[DrK]

New car new owner after ten years of three model S. Not even a day and for me a serious issue.

Car is connected to WiFi in garage. (verified through network router)

Cellular ATT is lousy in my area- car not connected most of time.

According to google AI :

“Cellular signal is often crucial:
Even with WiFi connected, many car systems require a good cellular signal to properly wake up and respond to commands through the app.”

I switched to T mobile nearly ten years ago. ATT had no towers on the island and such bad service they were giving away local devices that created local cellular hotspots that routed to them by hardwired internet backbones.

Tesla had this wake-up problem with poor cellular year(s) ago. And fixed it.

I don’t know - this is a serious issue. Enthusiasts may tolerate. But the general public ie a big buying audience?

In many areas one of the key benefits that impresses ‘guests ‘ in my EV over ten years is that my car is comfortable on entry no matter hot or cold.

You may not think this drives sales but my experience is that it often is the ‘straw’ that garnered family encouragement to buy EV.

Personal comfort and pet safety depend on WiFi connection to a car that will wake up on remote command.

All the ‘fixes’ I have seen here require being physically at the car. That is not a solution, that is a work around.

Som

 

[jbed]

I am having the same problem. Spoke to support and of course it miraculously worked on the phone with them… for about a day.

However, it was fine before the last couple updates. I also have poor cell service in my house and WiFi connected. Hoping next update fixes things.

 

[Halodde]

This is a long shot. But try turning off the wifi on the car and maybe your phone. A weak cell signal might be enough.

I've found that occasionally when something appears to be connected to the wifi, it might not always have an internet connection. This is probably an issue with my router. But it would at least eliminate one possible problem for you.

 

[DeaneG]

...Cellular ATT is lousy in my area- car not connected most of time....

Have you contacted customer service? They know more about the car than Google.

 

[DrK]

I have spoken to supportive considerate customer service (but…). They understand the issue, they are familiar with the issue and they have no direct way to solve the issue.

They can post a note to go up the line to anonymous. But cannot say if when or how it will be addressed..

The primary issue they confirmed: poor ATT cell LTE ( ie one gen old) service.

The cell network is required for verification ie security. Ie must be made to enable remote WiFi access. Poor cell? Car WiFi will not connect to server for app control ( updates from Lucid do not require this cell handshake)

I pointed out that this system, while common, is not the only one. I pointed out that cellphones use their WiFi to reach the cell switch all the time so Lucid could use this backup. I also pointed out there are cell boosters, and there are local cell hotspot devices that connect via cell to phone and by internet to phone company cell switch (ie good for garages where you park overnite and have good WiFi but poor cell..)

I also pointed out I found myself sitting in car in garage with Bluetooth connected to awake car, but the iPhone said car asleep..(only proves customer service correct: its cell network that is bad).

Their choices!

ATT on Palm Beach Island has been poor for ~10 years. Hotels typically have used the cell to internet to switch devices so their guests don’t complain.

Ten years ago ATT gave me a home version ( now it’s~$50) but it requires an ATT service contract that I no longer have. I pointed out that for people with home based issue Lucid could obtain,: resell and customer could buy and connect.

I’m willing. But again that proposal is going to anonymous.

PS I also think the step for verification may bev too early in the car wake-up process. In my limited experience once I got the car awake by other means and with shorter times between app calls (30-90 minutes -uncalibrated) instead of the overnite seven hours, ie during the day with more periods of use, the wake-up was more expeditious