- Joined
- Dec 26, 2022
- Messages
- 34
- Reaction score
- 67
- Cars
- Lucid Air grand Touring
I’ve been leasing my Lucid Air through Lucid Leasing (Bank of America) for two years. Originally, I purchased and registered the car in Arizona, but after relocating to Tennessee, I need to transfer the registration. As part of the process, the Tennessee DMV requires a Power of Attorney form signed by the owner of the car—which, since I'm leasing, is not me.
For the past month, I’ve been trying to get Lucid or Lucid Leasing to complete this form, and it has been nothing short of a nightmare. Lucid Leasing instructed me to fax (yes, fax—there’s no email option) the form to them. I’ve faxed it twice, and both times the transmission shows as delivered, yet they claim they never received it. The form is a standard DMV document they need to fill out, but they apparently cannot obtain it themselves.
Today, after another round of calls, I was told that Lucid Leasing is not the right party to handle this and that I needed to speak with Customer Care. Customer Care, in turn, told me they don’t handle it and directed me to Sales. Sales then said they don’t handle it either and referred me back to Customer Care—creating an endless and frustrating loop.
This should be a straightforward process, yet I’ve hit a wall at every turn. Has anyone successfully managed to get this done? Any advice or contact recommendations would be greatly appreciated.
For the past month, I’ve been trying to get Lucid or Lucid Leasing to complete this form, and it has been nothing short of a nightmare. Lucid Leasing instructed me to fax (yes, fax—there’s no email option) the form to them. I’ve faxed it twice, and both times the transmission shows as delivered, yet they claim they never received it. The form is a standard DMV document they need to fill out, but they apparently cannot obtain it themselves.
Today, after another round of calls, I was told that Lucid Leasing is not the right party to handle this and that I needed to speak with Customer Care. Customer Care, in turn, told me they don’t handle it and directed me to Sales. Sales then said they don’t handle it either and referred me back to Customer Care—creating an endless and frustrating loop.
This should be a straightforward process, yet I’ve hit a wall at every turn. Has anyone successfully managed to get this done? Any advice or contact recommendations would be greatly appreciated.
