Demosthenes
Active Member
- Joined
- Mar 22, 2022
- Messages
- 954
Seems like there’s quite a bit of variability in terms of experiences forum members have had with Lucid personnel. We tend to hear more of the negative side of things, and certainly there have been (and still ongoing) terrible experiences. But just wanted to review my own journey through the various Lucid touch points, which honestly have been unanimously superb.
I confirmed my GT order in January and shortly thereafter received a call from my DA Faraz to introduce himself and set my expectations for the coming delivery. He was very communicative and responsive throughout the entire period between January to April (responded to every query in a timely fashion with honest useful info). When I took delivery of my vehicle, he helped to facilitate an expedited pick up from the service center because I said I’d be going out of town for a couple weeks and wanted to get my car before I left. Overall, I felt Faraz was an excellent DA.
At the Costa Mesa service center, the service representatives were all thorough and professional and the delivery hand off was perfect. I couldn’t make it to the service center until very late in the evening but they stayed behind just so I could pick up my car. Chris from the service center has continued to be very responsive to any issues I’ve had since delivery. I’m able to text and call him whenever I want and he typically responds within a day or two, and usually immediately.
But the real gems have been the mobile service technicians. I’ve had the extreme pleasure of being helped by Chris and Frank who service the San Diego area and they are amongst the most superb service individuals I have ever met in any industry. Although I’ve only had to engage them a few times, each time has been such a delightful experience that it just really deserves mentioning. Both of them are so thorough in how they go about servicing the vehicle and always go above and beyond to make sure everything is done absolutely perfectly. They represent Lucid extremely well and I couldn’t be happier with their service. Really bravo to the Lucid mobile service team.
I’ve occasionally had to call the customer care line as well, and every single individual I’ve interacted with on that line has been helpful and a positive experience.
Obviously, my experience doesn’t represent everyone’s and experiences to date don’t mean that they will always be this good. But just thought it deserved mention because I’ve been really impressed by all my interactions with Lucid personnel up to this point, and especially the mobile service team.
I confirmed my GT order in January and shortly thereafter received a call from my DA Faraz to introduce himself and set my expectations for the coming delivery. He was very communicative and responsive throughout the entire period between January to April (responded to every query in a timely fashion with honest useful info). When I took delivery of my vehicle, he helped to facilitate an expedited pick up from the service center because I said I’d be going out of town for a couple weeks and wanted to get my car before I left. Overall, I felt Faraz was an excellent DA.
At the Costa Mesa service center, the service representatives were all thorough and professional and the delivery hand off was perfect. I couldn’t make it to the service center until very late in the evening but they stayed behind just so I could pick up my car. Chris from the service center has continued to be very responsive to any issues I’ve had since delivery. I’m able to text and call him whenever I want and he typically responds within a day or two, and usually immediately.
But the real gems have been the mobile service technicians. I’ve had the extreme pleasure of being helped by Chris and Frank who service the San Diego area and they are amongst the most superb service individuals I have ever met in any industry. Although I’ve only had to engage them a few times, each time has been such a delightful experience that it just really deserves mentioning. Both of them are so thorough in how they go about servicing the vehicle and always go above and beyond to make sure everything is done absolutely perfectly. They represent Lucid extremely well and I couldn’t be happier with their service. Really bravo to the Lucid mobile service team.
I’ve occasionally had to call the customer care line as well, and every single individual I’ve interacted with on that line has been helpful and a positive experience.
Obviously, my experience doesn’t represent everyone’s and experiences to date don’t mean that they will always be this good. But just thought it deserved mention because I’ve been really impressed by all my interactions with Lucid personnel up to this point, and especially the mobile service team.
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