Kfederico
Active Member
On my first trip out of area. I stopped at several different Electrify America and EVGO charging station. Based on published charge rates and charts, expected to see close to 300 when the battery was below 20% and for the rate to start declining as it becomes more fully charged. The fastest charge rate I observed was about 168 KW. I had just gotten my Lucid back after they repaired the charge system. The car had bricked itself completely. Field support came out and opened a panel behind the left rear tire and hooked in and unbricked the car. They then put the car on the 240V charger and watched for a couple minutes, and then left. The car then before they could get a block started throwing messages and the charge indicator went red. The towed the car the next day to a service center. They found partially disconnected wiring in the charge circuit. Anyway, I got my car back and soon departed on a 1500 mile journey. I spent way m ore time at the charging stations than I had anticipated. I had been making mental notes on all the charge rates. Sometimes, I started charging at 40% and sometimes it was under 20%. This was 6 EA stations and 2 different EVGO stations, all at 350KW ratings.
I opened a ticket on my slow charging situation, and the field support forwarded it to the "Battery Team". The battery team made a claim they saw 220 KW/Hour which is well short of what I should have seen. I never saw 220 and had some screen shots of what the station registered and the car registered. Regardless, I ran the car down to 15% and then preconditioned the battery for 23 minutes. At the closest EVGO 350 KW station, with no one else drawing power from the many station / nozzles, I plugged in again. This time I watched very closeley and took screen shots and pictures of the consoles. For a few seconds, I did get almost 220, but it then dropped to 200 and fluctuated down to 180 and back up. By the time I got to 20% it was down to the 180 range and dropping. I stopped the test at 41%. So based on Lucid's claim of 300 Miles in 20 minutes and based of the published charge rates, I am getting about 60-66 % of what is expected. Since Lucid had been refusing service, I sent them all the screen shots. They said they would escalate it and someone from the team would contact me within a couple of days. A week later, I had not heard a peep, so I called them again. Same story, someone will get back to you.
Has anyone else had this issue? Did they fight addressing the issue? Did they finally resolve the issue? If they resolved it, how did they say they resolved it.
I opened a ticket on my slow charging situation, and the field support forwarded it to the "Battery Team". The battery team made a claim they saw 220 KW/Hour which is well short of what I should have seen. I never saw 220 and had some screen shots of what the station registered and the car registered. Regardless, I ran the car down to 15% and then preconditioned the battery for 23 minutes. At the closest EVGO 350 KW station, with no one else drawing power from the many station / nozzles, I plugged in again. This time I watched very closeley and took screen shots and pictures of the consoles. For a few seconds, I did get almost 220, but it then dropped to 200 and fluctuated down to 180 and back up. By the time I got to 20% it was down to the 180 range and dropping. I stopped the test at 41%. So based on Lucid's claim of 300 Miles in 20 minutes and based of the published charge rates, I am getting about 60-66 % of what is expected. Since Lucid had been refusing service, I sent them all the screen shots. They said they would escalate it and someone from the team would contact me within a couple of days. A week later, I had not heard a peep, so I called them again. Same story, someone will get back to you.
Has anyone else had this issue? Did they fight addressing the issue? Did they finally resolve the issue? If they resolved it, how did they say they resolved it.
