Locked out of Air, even with keycard on UX3

[quark]

So we’ve been locked out of the car (2025 AT) for up to 10 minutes twice now, since updating to UX3 (2.11.0). Unresponsive to both phone key and keycard. Anyone experienced this?

Phone key has always been terrible but seems even worse now. Tried emailing customer care again, but no response. They also never responded to my last email from 6 weeks ago.

 

[watermelonrooste]

So we’ve been locked out of the car (2025 AT) for up to 10 minutes twice now, since updating to UX3 (2.11.0). Unresponsive to both phone key and keycard. Anyone experienced this?

Phone key has always been terrible but seems even worse now. Tried emailing customer care again, but no response. They also never responded to my last email from 6 weeks ago.

The best way to get a response is to comment on their facebook ads.

 

[chazglenn3]

Does the key fob work better?

 

[Aka-none]

And did you forget and repair your phone and fobs?

 

[quark]

Does the key fob work better?

Don’t use the fobs, but sometimes hard to reproduce this total lockout as it doesn’t happen every time. The big concern is that not even the keycard worked, which is supposed to work no matter what.