Faulty mobile charger

[Roman]

Hi All,

My brand new mobile charger stopped charging after one successful charging session. I already had the charger tested at Lucid and it didn’t work for them either, so I am going through the process to get it replaced. My question is, does anyone have any experience as to the length of time it takes them to return/replace?

So far this has been the best EV ride I’ve ever owned, but everything else about Lucid is seriously annoying.

1. Buggy software (see my previous post)
2. Faulty Mobile charger.
3. EA is a travesty …
4. Lucid personnel at the service center are incredibly frustrating … (They asked me to drive down (20 miles away from me) to test and replace the cable. I get there, they test it, tell me it’s faulty, they don’t know why and they can’t replace it at the service center. I am instructed to start a replacement process online. In the mean time (no idea how long), you can ‘just’ go to EA to charge your car.) And oh by the way, “have a great day”

I know, I am just ranting at this point. Sorry.

Roman

 

[tonybot]

Hi All,

My brand new mobile charger stopped charging after one successful charging session. I already had the charger tested at Lucid and it didn’t work for them either, so I am going through the process to get it replaced. My question is, does anyone have any experience as to the length of time it takes them to return/replace?

So far this has been the best EV ride I’ve ever owned, but everything else about Lucid is seriously annoying.

1. Buggy software (see my previous post)
2. Faulty Mobile charger.
3. EA is a travesty …
4. Lucid personnel at the service center are incredibly frustrating … (They asked me to drive down (20 miles away from me) to test and replace the cable. I get there, they test it, tell me it’s faulty, they don’t know why and they can’t replace it at the service center. I am instructed to start a replacement process online. In the mean time (no idea how long), you can ‘just’ go to EA to charge your car.) And oh by the way, “have a great day”

I know, I am just ranting at this point. Sorry.

Roman

Interesting! My mobile charger died on me and the mobile tech came in with a brand new charger to replace it. I didn’t have to go through any online process.

 

[scal_air]

Interesting! My mobile charger died on me and the mobile tech came in with a brand new charger to replace it. I didn’t have to go through any online process.

Same here - tech came out, confirmed the charger was bad, and replaced it. Also did some TSB/TSC stuff at the same visit.

 

[Roman]

Interesting! My mobile charger died on me and the mobile tech came in with a brand new charger to replace it. I didn’t have to go through any online process.

So when your charger stopped working you started an “in-app” service request, or did call the Customer Care & 24/7 Roadside Assistance?

 

[dcr33313]

So when your charger stopped working you started an “in-app” service request, or did call the Customer Care & 24/7 Roadside Assistance?

I’ve never used the in app service request, but just call your local service center and ask them to have mobile service come out and replace it. You might have to wait a day or two for an appointment, especially right before Thanksgiving.

 

[tonybot]

So when your charger stopped working you started an “in-app” service request, or did call the Customer Care & 24/7 Roadside Assistance?

I texted the CS, they called me to troubleshoot and then scheduled a mobile tech visit.