Drive Unit Failure

[Wolverine1]

My Lucid Air, which had less than 2500 miles on it, stopped suddenly due to a drive unit failure. The vehicle has been at the service center for over 6 weeks, and they still haven't figured out how to fix it! They said they replaced the rear motor unit and battery, and now have an issue with a "bolt" that is part of some assembly. Apparently the engineers are working on a fix, but still nothing definite after more than 6 weeks in the shop! Has anyone else experienced anything like this. I have requested a new car, but they have not agreed to anything yet. This is quite frustrating.

 

[Car Guy]

Sad Story: Third time my front drive unit has failed, I love my AIR GT, Had it since Nov 2022, 25,000 mostly highway miles on it. But its front drive unit has failed three times. This last failure was yesterday on a trip from Ft. Lauderdale Florida to Washington DC. It died along I-95 in Georgia, just north of Jacksonville. I waited six hours for a tow truck, which never came. In desperation I was able to drive it on the should to an off ramp. Car would only go about 2mph or less. I was able to get it into a gas station parking lot. As of today, it is still there, Lucid is supposed to transport it to the Tysons Corner, VA service center. From the way the car behaved I’m sure it is the front motor failure agaon. Love my Lucid but this may be the end for me. I’m also an investor and want the company to succeed but this experience has shaken me. Being stranded on the side of the road with no help was traumatic. Perhaps a larger more established company would have been more effective in helping. BTW I am an old man, have never driven it in swift mode since purchasing the car.

 

[L-Dude]

This sounds awful for both of you--sorry this happened to you.

 

[knewman]

That's pretty crummy, hopefully they at least hooked you up with another Air loaner. If you care to share, where are you located (roughly)? Wondering which service center is having so much trouble with this.

 

[Leftlane]

Man that stinks - sorry to hear. Not meaning to rub salt in the wound, but there is nothing that requires you to wait for Lucid roadside assistance - after a reasonable amount of time I’d just get a tow truck on my own to avoid sitting around all day. I know it sucks - shouldn’t have to deal with this, but sh** happens. Might cost some money but I’d fight that out with Lucid after the fact if I had to - and I definitely would have AAA as a backup.

 

[Amster]

I had to deal with a front drive unit failure last month. Because it happened in the evening, I had AAA tow it to my house. The next morning, Lucid arranged for a tow up to Costa Mesa. It took 2 1/2 weeks to analyze the problem and replace the front drive unit and then they towed it back to my house. A Lucid loaner wasn't available, but I got a really nice rental while it was in service. I had 36K relatively trouble free miles on it when it happened, so it was really unexpected. I can't imagine it happening again, let alone twice more. @Car Guy, I feel bad for you.

 

[newlucidguy]

My Lucid Air, which had less than 2500 miles on it, stopped suddenly due to a drive unit failure. The vehicle has been at the service center for over 6 weeks, and they still haven't figured out how to fix it! They said they replaced the rear motor unit and battery, and now have an issue with a "bolt" that is part of some assembly. Apparently the engineers are working on a fix, but still nothing definite after more than 6 weeks in the shop! Has anyone else experienced anything like this. I have requested a new car, but they have not agreed to anything yet. This is quite frustrating.

sounds like they are willing to spend a lot of money to fix the problem, new motor and battery (!). it's so odd that they have an issue with a bolt that they can't address, would seem that all mounting and parts reassembly on a new model should be fairly straightforward. esp with only 2,500 miles, that doesn't seem like enough time to wear out any threads or create rust that would cause issues. hoping for the best (but I can also see how they are hesitant to replace an entire car when it's only 1 (big) part that's an issue on an otherwise new car). puzzling. fingers crossed!

 

[gavram]

Would this issue be covered after the 4 yr 50k warranty?