Do multiple Key fobs switch profiles?

[jbrichgels]

We purchased a second key fob that we received when we picked the Gravity up from service on Wednesday. The key fobs are linked separately to each of our profiles now. But they aren't making the profile switch when we get in the vehicle. They are supposed to change profiles (seats, etc.) with the linked key fob, right? Both the vehicle and the fob have the latest updates. Customer care says this needs a service appointment, which seems ridiculous. If anyone has had this problem, is there a solution that doesn't involve service?

 

[illopp00]

Just to be clear, one fob linked to Primary Profile and one fob linked to Secondary? Was your fob and software just updated? I wonder if you have to remove and re-link them...

 

[jbrichgels]

Yes, one linked to Primary and one to secondary and yes both updated. Will try relinking.